We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The threat Grid with the ability to observe the sandboxing, analyze, and perform investigations of different malicious files has been great."
"If somebody has been compromised, the question always is: How has it affected other devices in the network? Cisco AMP gives you a very neat view of that."
"Integration is a key selling factor for Cisco security products. We have a Cisco Enterprise Agreement with access to Cisco Email Security, Cisco Firepower, Cisco Stealthwatch, Cisco Talos, Cisco Threat Grid, Cisco Umbrella, and also third-party solutions. This is key to our security and maximizing operations. Because we do have the Email Security appliance and it is integrated with Threat Response, we have everything tied together. Additionally, we are using the Cisco SecureX platform, as we were a beta test for that new solution. With SecureX, we are able to pull all those applications into one pane for visibility and maintenance. This greatly maximizes our security operations."
"The solution's integration capabilities are excellent. It's one of the best features."
"Among the most valuable features are the exclusions. And on the scalability side, we can integrate well with the SIEM orchestration engine and a number of applications that are proprietary or open source."
"It is extensive in terms of providing visibility and insights into threats. It allows for research into a threat, and you can chart your progress on how you're resolving it."
"Another of my favorite features is called the Device Trajectory, where it shows everything that's going on, on a computer. It shows the point in time when a virus is downloaded, so you can see if the user was surfing the internet or had a program open. It shows every running process and file access on the computer and saves it like a snapshot when it detects something malicious. It also has a File Trajectory, so you can even see if that file has been found on any of your other computers that have AMP."
"The ability to detonate a particular problem in a sandbox environment and understand what the effects are, is helpful. We're trying, for example, to determine, when people send information in, if an attachment is legitimate or not. You just have to open it. If you can do that in a secure sandbox environment, that's an invaluable feature. What you would do otherwise would be very risky and tedious."
"The EDR and reports were helpful in improving our organization."
"The threat analysis functionality is good."
"I like its reporting."
"There's lots of very useful documentation online to help troubleshoot and learn about the product."
"The visibility provided has been great."
"Technical support is excellent."
"The initial setup is pretty straightforward."
"I like the historical features, interface, and integration."
"The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration."
"Exceptions are easy to create and the interface is easy to follow with a nice appearance."
"It is stable and scalable."
"It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain."
"Ability to get forensics details and also memory exfiltration."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"The GUI needs improvement, it's not good."
"The thing I hate the most, which they have not fixed, is when it creates duplicate entries within a console. If you have a computer and you upgrade from Windows 7 to Windows 10, or you upgrade your agent from version 6 to 7, it creates a new instance in there instead of updating the information. Instead of paying a license for one computer, I have to license two computers until I manually go in, search for all the duplicate entries, and clean them out myself."
"The technical support is very slow."
"I would recommend that the solution offer more availability in terms of the product portfolio and integration with third-party products."
"We had a lot of noise at the beginning, and we had to turn it down based on exclusions, application whitelisting, and excluding unknown benign applications. Cisco should understand the need for continuous updates on the custom Cisco exclusions and the custom applications that come out-of-the-box with the AMP for Endpoints."
"The room for improvement would be on event notifications. I have mine tuned fairly well. I do feel that if you subscribe to all the event notification types out-of-the-box, or don't really go through and take the time to filter out events, the notifications can become overwhelming with information. Sometimes, when you're overwhelmed with information, you just say, "I'm not going to look at anything because I'm receiving so much." I recommend the vendor come up with a white paper on the best practices for event notifications."
"The connector updates are very easily done now, and that's improving. Previously, the connector had an issue, where almost every time it needed to be updated, it required a machine reboot. This was always a bit of an inconvenience and a bug. Because with a lot of software now, you don't need to do that and shouldn't need to be rebooting all the time."
"The one challenge that I see is the use of multiple endpoint protection platforms. For instance, we have AMP, but we also have Microsoft Windows Defender, System Center Endpoint Protection, and Microsoft Malware Protection Engine deployed. So, we have a bunch of different things that do the same thing. What winds up happening is, e.g., if I get an alert for a potential incident or malware and want to pull the file, I'll go to fetch the file to analyze it. But, one of these other programs has already gotten it, so the file has already been quarantined by another endpoint protection system. AMP doesn't realize that and the file fetch fails, then you're left wondering what's going on."
"In the past, we've seen some stability issues in the latest version releases. We tend to hang back one version just to make sure issues are fully resolved to avoid user disruption."
"This solution could have greater granular control on how certain applications work."
"Its compatibility can be improved. It did crash a server during deployment, which is not something that I want to happen. Its deployment should also be easier. The whole deployment cycle needs to be simplified. It is an enterprise solution, and to set it up right now, you have to be an expert."
"The solution needs better overall compatibility with other products."
"At this point, we're test-bedding several other providers right now to see if there's anything that does equally or better and that comes at a better price point."
"The EDR portion could be better. I'm not a big fan, but it works."
"I would like to see improvements made so that we can better see all of the processes."
"Occasionally, we'll have issues with the latest version and they'll basically tell us that they will improve it in the next iteration. They need to work on their version release quality."
"The SIEM could be improved."
"Everything with Fortinet having to do with their cloud services. They need to invest more in their internal infrastructure that they are running in the cloud. One of the things I find with their cloud environment compared to others' is that they go cheap on the equipment. So it causes some performance degradation."
"Detections could be improved."
"The amount of usage, the number of details we get, or the number of options that can be tweaked is limited in comparison to that with other EDR solutions"
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"The security should be strong for the cloud. Some applications are on-prem and some are on the cloud. Fortinet should also have strong security for the cloud. There should be more security for the cloud."
"Our company was very happy with the price of Cisco AMP. It was about a third of what we were paying for System Center Endpoint Protection."
"The Enterprise Agreement is like an all-you-can-eat buffet of Cisco products. In that vein, it was very affordable."
"We have a license for 3,000 users and if we get up to 3,100 users, it doesn't stop working, but on the next renewal date you're supposed to go in there and add that extra 100 licenses. It's really good that they let you grow and expand and then pay for it. Sometimes, with other products, you overuse a license and they just don't work."
"The pricing and licensing are reasonable. The cost of AMP for Endpoints is inline with all the other software that has a monthly endpoint cost. It might be a little bit higher than other antivirus type products, but we're only talking about a dollar a month per user. I don't see that cost as being an issue if it's going to give us the confidence and security that we're looking for. We have had a lot of success and happiness with what we're using, so there's no point in changing."
"There is also the Cisco annual subscription plus my management time in terms of what I do with the Cisco product. I spend a minimal amount of time on it though, just rolling out updates as they need them and monitoring the console a couple of times a day to ensure nothing is out of control. Cost-wise, we are quite happy with it."
"The visibility that we have into the endpoint and the forensics that we're able to collect give us value for the price. This is not an overly expensive solution, considering all the things that are provided. You get great performance and value for the cost."
"We can know if something bad is potentially happening instantaneously and prevent it from happening. We can go to a device and isolate it before it infects other devices. In our environment, that's millions of dollars saved in a matter of seconds."
"Licensing fees are on a yearly basis and I am happy with the pricing."
"The pricing [is] more or less the same as other similar solutions."
"It's reasonable in price"
"We have branches, we have different companies, but we cannot buy less than 100 licenses. This does not make sense to me... It should be more flexible. I can understand their saying, "Okay, to be a customer you need 100," but to add on to that number it should be something very straightforward. If I need to add five, for example, I shouldn't need to add 100."
"The price for the solution is completely at government level, meaning one which is very high."
"There are no issues with the pricing."
Advanced Malware Protection (AMP) is subscription-based, managed through a web-based management console, and deployed on a variety of platforms that protects endpoints, network, email and web Traffic. AMP key features include the following: Global threat intelligence to proactively defend against known and emerging threats, Advanced sandboxing that performs automated static and dynamic analysis of files against more than 700 behavioral indicators, Point-in-time malware detection and blocking in real time and Continuous analysis and retrospective security regardless of the file's disposition and Continuous analysis and retrospective security.
CB Defense is an industry-leading next-generation antivirus (NGAV) and endpoint detection and response (EDR) solution. CB Defense is delivered through the CB Predictive Security Cloud, an endpoint protection platform that consolidates security in the cloud using a single agent, console and data set. CB Defense is certified to replace AV and designed to deliver the best endpoint security with the least amount of administrative effort. It protects against the full spectrum of modern cyber attacks, including the ability to detect and prevent both known and unknown attacks. CB Defense leverages the powerful capabilities of the CB Predictive Security Cloud, applying our unique streaming analytics to unfiltered endpoint data in order to predict, detect, prevent, respond to and remediate cyber threats. In addition, CB Defense provides a suite of response and remediation tools, including Live Response, which allows security personnel to perform remote live investigations, intervene with ongoing attacks and instantly remediate endpoint threats. For peace of mind, CB Defense customers can also leverage CB ThreatSight, Carbon Black’s managed threat alert service, to validate alerts and uncover new threats.
Advanced attacks can take just minutes, if not seconds, to compromise the endpoints. First-generation endpoint detection and response (EDR) tools simply cannot keep pace. They require manual triage and responses that are not only too slow for fast moving threats but they also generate a huge volume of indicators that burden already overstretched security teams. Further, legacy EDR tools drive up the cost of security operations and can slow processes, negatively impacting business.
FortiEDR delivers advanced, real-time threat protection for endpoints both pre- and post-infection. It proactively reduces the attack surface, prevents malware infection, detects and defuses potential threats in real time, and can automate response and remediation procedures with customizable playbooks. FortiEDR helps organizations stop breaches in real-time automatically and efficiently, without overwhelming security teams with a slew of false alarms or disrupting business operations.
Carbon Black CB Defense is ranked 7th in Endpoint Detection and Response (EDR) with 21 reviews while Fortinet FortiEDR is ranked 10th in Endpoint Detection and Response (EDR) with 6 reviews. Carbon Black CB Defense is rated 7.6, while Fortinet FortiEDR is rated 7.8. The top reviewer of Carbon Black CB Defense writes "Centralization via the cloud allows us to protect and control people working from home". On the other hand, the top reviewer of Fortinet FortiEDR writes "Very customizable but slow in the cloud environment". Carbon Black CB Defense is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, SentinelOne and Carbon Black CB Response, whereas Fortinet FortiEDR is most compared with Fortinet FortiClient, SentinelOne, CrowdStrike Falcon, Microsoft Defender for Endpoint and Kaspersky Endpoint Detection and Response. See our Carbon Black CB Defense vs. Fortinet FortiEDR report.
See our list of best Endpoint Detection and Response (EDR) vendors.
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