ServiceNow Security Operations vs VMware Carbon Black Endpoint comparison

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Executive Summary

We performed a comparison between ServiceNow Security Operations and VMware Carbon Black Endpoint based on real PeerSpot user reviews.

Find out in this report how the two Security Incident Response solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ServiceNow Security Operations vs. VMware Carbon Black Endpoint Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The product has a very simple UI.""The ease of use is great.""The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.""My favorite feature is the application vulnerability scanner.""​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​""Reduces time to closure and closure metrics for vulnerabilities.""What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes.""We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

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"The solution is extremely scalable.""The most valuable feature of the solution stems from the support it provides.""You can deploy it through the cloud so that even if your stuff is outside of your controlled environment, you are still under control, based on the policies you create. The policies are controlled through the cloud. For example, if I don't allow anyone to do a certain activity or to install a particular app, and a consultant or a partner who is not part of our environment is doing so, it will stop them as well.""The solution has a library where we can have multiple threat intels onboarded. We just have to subscribe to a particular site intel and they'll provide us with all of the truncated details so that we can create IOCs and alerts on the basis of those IOCs.""Carbon Black Defense has a higher detection ratio because it's cloud-based and it also does a lookup to virus total.""VMware Carbon Black Endpoint is a highly stable solution.""​Provides visibility into the chain of attack and threats that use valid operating system processes to execute attacks.​""We can access computers remotely if we need to."

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Cons
"It doesn't interact with things very well.""The initial setup is difficult.""​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​""It is challenging for the customers to understand the processes for SecOps. It needs to be simplified.""In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones.""The threat intelligence module needs a better dashboard.""There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.""It's very slow. When you click a button or update a field, it takes forever to actually react."

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"As far as I know, Carbon Defense has nothing that can be installed on mobile devices. It lacks a defense solution for mobile devices, especially mobile tablets. I would like to see support for mobile devices and the pricing should be less than the pricing for a normal workstation.""Carbon Black CB Defense has helped improve my organization by allowing us to have better data so that we can do correlation and get visibility into the alerts.""I would personally give the tech support a rating of seven out of ten.""But here, we hardly can take any kind of a report out of Carbon Black, so I think that should be something that should be more user-friendly.""The solution needs better overall compatibility with other products.""The initial setup is complex.""In the next release, it would help if we can get better control over containers.""Right now, Carbon Black CB Defense doesn't support cloud computing and Kubernetes."

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Pricing and Cost Advice
  • "This product is a good value for the money."
  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

  • "​The cost/benefit factor has great relevance in Cb Defense implementations​."
  • "The cost is a considerable factor, but the benefit factor is the most important. When you compare it with other products, the price is high. Carbon Black will negotiate the price."
  • "I am not really involved in the pricing of this product. But, from my understanding, it is OK for us."
  • "Carbon Black might be a touch more expensive than Symantec. They tend to get a premium for their capabilities. They're sort of an industry leader in a lot of areas with the functionality that they provide."
  • "We have branches, we have different companies, but we cannot buy less than 100 licenses. This does not make sense to me... It should be more flexible. I can understand their saying, "Okay, to be a customer you need 100," but to add on to that number it should be something very straightforward. If I need to add five, for example, I shouldn't need to add 100."
  • "The pricing [is] more or less the same as other similar solutions."
  • "It's reasonable in price"
  • "The price for the solution is completely at government level, meaning one which is very high."
  • More VMware Carbon Black Endpoint Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
    Top Answer:There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more detailed and accurate set of guidelines would be beneficial for implementing… more »
    Top Answer:I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) security solution. The CB Predictive Security Cloud platform combines multiple… more »
    Top Answer:Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoint Standard (CB Defense), and the other is the Carbon Black Endpoint Detection and… more »
    Top Answer:VMware Carbon Black Endpoint is a highly stable solution.
    Ranking
    Views
    640
    Comparisons
    336
    Reviews
    9
    Average Words per Review
    555
    Rating
    7.6
    Views
    1,460
    Comparisons
    1,055
    Reviews
    21
    Average Words per Review
    565
    Rating
    7.7
    Comparisons
    Also Known As
    Carbon Black CB Defense, Bit9, Confer
    Learn More
    ServiceNow
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    Overview

    ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

    VMware Carbon Black Endpoint Security is a comprehensive endpoint protection platform (EPP) designed to safeguard enterprises from advanced cyber threats, malware, ransomware, and other forms of malicious attacks. Leveraging cloud-native architecture, it provides a robust set of tools to detect, prevent, investigate, and respond to cybersecurity incidents across environment. The solution stands out for its advanced behavioral analytics, real-time threat hunting, and customizable policies, making it a preferred choice for businesses seeking to fortify their defenses in the evolving cybersecurity landscape.

    Modernize Your Endpoint Protection

    Legacy approaches to prevention leave organizations exposed. Get an endpoint platform that helps you strengthen and unify security tools to see more and stop more.

    Simplify Your Security Stack

    By simplifying endpoint security capabilities with one endpoint agent and console, you can minimize downtime, respond to incidents and return critical CPU cycles back to the business.

    Operate with Confidence

    Modern environments are increasingly complex. VMware Carbon Black is a single source of truth that provides an intuitive understanding of your environment, enabling confident decisions.

    Sample Customers
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Netflix, Progress Residential, Indeed, Hologic, Gentle Giant, Samsung Research America
    Top Industries
    REVIEWERS
    Computer Software Company50%
    Financial Services Firm30%
    Manufacturing Company10%
    Analyst Firm10%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company13%
    Government10%
    Manufacturing Company8%
    REVIEWERS
    Manufacturing Company20%
    Computer Software Company18%
    Financial Services Firm9%
    Construction Company9%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business42%
    Midsize Enterprise15%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise19%
    Large Enterprise55%
    Buyer's Guide
    ServiceNow Security Operations vs. VMware Carbon Black Endpoint
    March 2024
    Find out what your peers are saying about ServiceNow Security Operations vs. VMware Carbon Black Endpoint and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    ServiceNow Security Operations is ranked 4th in Security Incident Response with 14 reviews while VMware Carbon Black Endpoint is ranked 1st in Security Incident Response with 61 reviews. ServiceNow Security Operations is rated 8.0, while VMware Carbon Black Endpoint is rated 8.0. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of VMware Carbon Black Endpoint writes "Centralization via the cloud allows us to protect and control people working from home". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, Fortinet FortiSOAR and Swimlane, whereas VMware Carbon Black Endpoint is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Trend Micro Deep Security, SentinelOne Singularity Complete and Trellix Endpoint Security. See our ServiceNow Security Operations vs. VMware Carbon Black Endpoint report.

    See our list of best Security Incident Response vendors.

    We monitor all Security Incident Response reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.