We performed a comparison between Cybereason Deep Respond [EOL] and VMware Carbon Black Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, IBM, ServiceNow and others in Security Incident Response."We have 20,000 endpoints in our organization. It's very critical to monitor each and every device with any of our solutions. By deploying Cybereason, it collects all the information from every computer and it will feed it to the AI engine and do a malware check. It's very clear cut and we save a lot of time. It detects the problem very quickly and we can prevent an issue before it occurs."
"VMware Carbon Black Cloud is a user-friendly solution that can isolate machines from the rest of the network."
"The ability to isolate an endpoint with only the host name and a click of a button is a major time saver."
"The enhanced logging and data analysis of the incident response and investigation components allowed us to quickly identify and resolve security issues before they could spread."
"We also took full advantage of its incident response reporting capabilities to act as a “black box” for our infrastructure around strings of suspicious activity. The reporting and incident response capabilities were incredibly helpful during active security concerns."
"The detection response and quarantining are very good features."
"The ability to quickly isolate a system from the network, while still being able to perform some forensics and mitigation work remotely, was of great value to us since we had many mobile and distributed systems."
"The most valuable feature of VMware Carbon Black Cloud is the possibility of securing any PC worldwide."
"Carbon Black Cb Response excels at providing context to indicators when responding to incidents. It allows responders to understand the entire scope of an incident and quickly contain it to minimize impact and disruption."
"It's all on the analysis part. They currently support from email only. If we have a problem with Cybereason like high memory utilization, for example, we send an email to their team and they respond when they see it, but there is no on-call support. They don't offer the ability to call them."
"Technical support for the solution should be improved because there is a scarcity of support teams in the Middle East."
"Setup is incredibly complex and poorly documented. Every time an upgrade was needed we would need to engage Professional Services for troubleshooting help. Certificates and web services proved to be the most significant sticking points. Since the product runs on a Linux platform, perhaps having staff with more Linux experience could have alleviated some difficulty."
"The support team of Carbon Black CB Response needs improvement. At present, they need a lot of information. Then they give you an answer that they already gave you. You tell them it didn't work, and then they take a long time."
"It's not simple."
"The product detects too many false positives initially and it could integrate better with other security solutions."
"The solution's support could be improved."
"Additionally, it is complex to use, and the pricing should be improved."
"They need to improve the batch console. It needs more capabilities. We are limited by the ones it provides..."
Earn 20 points
Cybereason Deep Respond [EOL] doesn't meet the minimum requirements to be ranked in Security Incident Response while VMware Carbon Black Cloud is ranked 2nd in Security Incident Response with 18 reviews. Cybereason Deep Respond [EOL] is rated 8.0, while VMware Carbon Black Cloud is rated 8.4. The top reviewer of Cybereason Deep Respond [EOL] writes "Detects a problem very quickly and enables us to prevent an issue before it occurs". On the other hand, the top reviewer of VMware Carbon Black Cloud writes " Shows promise for endpoint detection and response, with room for improvement in complexity and pricing ". Cybereason Deep Respond [EOL] is most compared with , whereas VMware Carbon Black Cloud is most compared with VMware Carbon Black Endpoint, Fidelis Elevate, Splunk SOAR and Palo Alto Networks Cortex XSOAR.
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