Most Helpful Review
Global synthetic monitoring tracks system availability but drill-down for error detail is too involved
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side.
The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond.
It has enhanced the performance of my team.
It provides more cloud data. They tend to just get the way a service would be designed on the cloud.
It has saved us a lot of trouble in implementation.
The ease with which we can filter, use metrics, and give accounts to customers, then let the customer filter, set up metrics, and alerts. This has been a big win for us.
The integration and configuration are incredibly simple. The SaaS offering is remarkably easy to set up, especially if you're coming from a Graphite environment or anything that uses a StatsD.
The ingestion points are unlimited and support customization. We haven't had anything yet that we haven't been able to integrate with it.
If we have a large load for users using our basic Datadog, it will immediately fire off an alert notifying us either something's wrong or not.
It has a nice UI.
if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer.
Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends.
The product could do better with its notifications.
It does not have the best interface.
Stability of the product has been a concern for us outside of the primary monitoring agents.
It lacks consistency in the APIs.
There are things about it that we would like to be fixed, such as it is taking averages of average. This results in data that we don't expect.
We have asked technical support questions, and sometimes they don't get back to us right away. Or when they do, it is not the right answer.
I would love to see support for front-end and mobile applications. Right now, it is mostly all back-end stuff. Being able to do some integration with our front-end products would be awesome.
The product could be faster.
Pricing and Cost Advice
The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard.
The pricing came up a bit compared to their competitors. It is not that the price has risen, but that the competitors have gone down. They keep adding more features that I would have expected to be baked in at a more nominal price. I have been increasingly dissatisfied with the pricing, but not enough to jump ship.
It costs the same amount it would if we were hosting it ourselves, so we are incredibly happy with the cost.
At my last company, we did see ROI, specifically around response time. We could get to mission critical things that were down and losing revenue on immediately. So, the product paid itself back.
The pricing and licensing through AWS Marketplace has been good. It would be nice if it was cheaper, but their pricing is reasonable for what it is. Sometimes, for their newer features, they charge as if it's fully fleshed out, even though it is a newer feature and it may have less stuff than their other items.
It has always scaled for us. Cost scales up too, but that is not necessarily a bad thing. It's reasonable for what they're providing.
Pricing and licensing are reasonable for what they give you. You get the first five hosts free, which is fun to play around with. Then it's about four dollars a month per host, which is very affordable for what you get out of it. We have a lot of hosts that we put a lot of custom metrics into, and every host gives you an allowance for the number of custom metrics.
Pricing seems reasonable. It depends on the size of your organization, the size of your infrastructure, and what portion of your overall business costs go toward infrastructure.
out of 81 in Application Performance Management (APM)
out of 81 in Application Performance Management (APM)
Compared 28% of the time.
Compared 16% of the time.
Compared 11% of the time.
Compared 12% of the time.
Compared 8% of the time.
Compared 7% of the time.
|Catchpoint's suite of world-class Web Performance Monitoring solutions empower companies to drive quality online and internally. Our tools enable you to optimize and protect the speed and uptime of your website, applications and infrastructure with unmatched analytics, alerting and troubleshooting. With better performance, happy users will boost revenue with increased engagement and conversions.||Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.|
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Financial Services Firm17%
Marketing Services Firm16%
Health, Wellness And Fitness Company9%
Financial Services Firm18%
Software R&D Company11%
Comms Service Provider10%
See also Catchpoint Reviews, Datadog Reviews, and our list of Best Application Performance Management (APM) Companies.