Catchpoint vs HeadSpin comparison

Cancel
You must select at least 2 products to compare!
Catchpoint Logo
75 views|51 comparisons
HeadSpin Logo
1,020 views|579 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Catchpoint and HeadSpin based on real PeerSpot user reviews.

Find out what your peers are saying about Nexthink, Lakeside Software, ControlUp and others in DEM - Digital Experience Monitoring.
To learn more, read our detailed DEM - Digital Experience Monitoring Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Catchpoint provides a great amount of information.""The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities.""We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side.""The most valuable features of Catchpoint are basically the transaction monitors on the API and UI.""The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond.""Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial.""Catchpoint's customer service and support are valuable.""The solution offers three different ways of slicing data to look for abnormalities."

More Catchpoint Pros →

"The most valuable features of the product are the performance parameters it gives us.""It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does.""The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful.""The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script.""The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive.""The most valuable feature is that this is the first connected intelligence all-in-one platform."

More HeadSpin Pros →

Cons
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring.""A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East.""We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts.""if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer.""The old user version was better, it was more user-friendly.""A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement.""Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends.""Catchpoint can be improved by focusing solely on network monitoring."

More Catchpoint Cons →

"Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS.""Support and pricing could be improved.""They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process.""If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available.""HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor.""HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged."

More HeadSpin Cons →

Pricing and Cost Advice
  • "The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
  • "In terms of licensing fees, I believe they were slightly higher."
  • "The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."
  • "The solution's pricing is comparable to the last tool we were using."
  • More Catchpoint Pricing and Cost Advice →

  • "It's not cheap, but there are a few different packages and different prices for enterprises with different product versions."
  • "It has a yearly license. There is no other option. It is expensive. There are a lot of other cheaper players in the market, but it is like a Mercedes. You pay an extra premium for it, but you get the benefits. I would love to see them come up with project-based costing. Companies that are low on funds or new-age can do with pricing that is easily digestible. They can give them a pricing model for three months. They can provide a startup package."
  • "I believe the licensing cost is cheap because it's a total solution, hardware, license and software."
  • "We have a yearly license for 16 devices."
  • More HeadSpin Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which DEM - Digital Experience Monitoring solutions are best for your needs.
    765,234 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Catchpoint provides a great amount of information.
    Top Answer:I rate the price a two out of ten, where one is a high price and ten is a low price.
    Top Answer:Catchpoint tries to cover the full stack of other computers. However, it is not a good idea because many computers can check the complete spec monitoring, like Datadog, New Relic and Dynatrace. Hence… more »
    Top Answer:The most valuable features of the product are the performance parameters it gives us.
    Top Answer:We have a yearly license for 16 devices costing 35 - 40 lakhs in rupees.
    Top Answer:HeadSpin would benefit by adding code coverage. On the front end, when we execute our automation or do a manual change, we don't know what percentage of the code has been tested. If HeadSpin could… more »
    Ranking
    Views
    75
    Comparisons
    51
    Reviews
    6
    Average Words per Review
    926
    Rating
    8.2
    19th
    Views
    1,020
    Comparisons
    579
    Reviews
    4
    Average Words per Review
    579
    Rating
    8.0
    Comparisons
    Dynatrace logo
    Compared 25% of the time.
    ThousandEyes logo
    Compared 22% of the time.
    Datadog logo
    Compared 13% of the time.
    Selenium HQ logo
    Compared 10% of the time.
    Perfecto logo
    Compared 28% of the time.
    Sauce Labs logo
    Compared 17% of the time.
    BrowserStack logo
    Compared 14% of the time.
    Tricentis Tosca logo
    Compared 9% of the time.
    pCloudy logo
    Compared 8% of the time.
    Learn More
    Overview

    Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

    Learn more at: https://www.catchpoint.com/

    Headspin is a data science-driven Mobile APM platform that leverages an AI platform to combine global device infrastructure, test automation, machine learning-driven performance, and quality of experience analytics. HeadSpin was founded to answer the demand for a global testing, performance monitoring, and quality of experience (QoE) management platform to assist businesses in ensuring optimal digital experiences across mobile, audio, online, and video delivery channels.

    Headspin facilitates seamless collaboration between product managers, SREs, developers, QA/release engineers, and support staff to:

    • Quicken development times using intelligent automation in test and production.
    • Optimize digital performance across devices, networks, and apps.
    • Automate insights discovery with practical, context-aware AI and analytics.

    Headspin Features

    Headspin has many valuable key features. Some of the most useful ones include:

    • Global device infrastructure allows end-to-end monitoring and testing with thousands of devices in numerous locations on real carrier and WiFi networks around the world. SDK is not required.
    • Test automation and APIs integrate into CI/CD workflows to enable functional and performance testing pre and post release. Support for all testing frameworks.
    • Performance, QoE, and machine learning automatically expose issues and points to underlying root causes across all layers of the stack, from quantifying audio/video quality of experience to code and packet visibility.
    • Insights-to-actions delivers regression and aggregation insights throughout the digital experience lifecycle. These insights take you from planning and development to troubleticketing and operations. Trending, alerts, and analytics.

    More features include:

    • Hosted Device Cloud
    • On-prem Device Appliance
    • Performance & Experience Analytics
    • Professional Services & Support
    • Education, Certification & Training

    Headspin Benefits

    There are many benefits to implementing Headspin. Some of the biggest advantages the solution offers include:

    • Use data science to identify problems and root cause analysis
    • Empower QA and DevOps teams with data science insights and test automation
    • Global teams can work together using remote access
    • Capture performance and UX issues

    Reviews from Real Users

    Headspin stands out among its competitors for a number of reasons. Some of these include its easy setup, scalability, and robust customer support. PeerSpot users take note of the advantages of these features in their reviews:

    Abhishek M., Associate Vice President at Onnivation, notes, “A lot of companies that are using other solutions do not get access to the kind of metrics that HeadSpin captures…HeadSpin is highly advanced. It has got all the performance structures to provide visibility into how my app is performing in the real world. It also helps to identify the gaps.”

    Shiba S., Automation Engineer at GlobalLogic India, writes, “The technical support is really helpful because we can set up direct calls with them if we want to…They support multiple devices. Plus, they support distribution testing.”

    Sample Customers
    Zynga, Tinder, Pinterest, Akamai, Microsoft, Airbnb, Jam City, TMobile, Mozilla, CNN, Cognizant, Yahoo!, ebay, Quora, Walmart, Kohls, Telstra
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization55%
    Financial Services Firm11%
    Computer Software Company9%
    Retailer4%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Manufacturing Company15%
    Computer Software Company14%
    Real Estate/Law Firm7%
    Company Size
    REVIEWERS
    Small Business36%
    Midsize Enterprise9%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business9%
    Midsize Enterprise57%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise15%
    Large Enterprise67%
    Buyer's Guide
    DEM - Digital Experience Monitoring
    March 2024
    Find out what your peers are saying about Nexthink, Lakeside Software, ControlUp and others in DEM - Digital Experience Monitoring. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Catchpoint is ranked 5th in DEM - Digital Experience Monitoring with 11 reviews while HeadSpin is ranked 19th in Functional Testing Tools with 6 reviews. Catchpoint is rated 8.2, while HeadSpin is rated 8.0. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of HeadSpin writes "It fulfills everything from automation to manual performance". Catchpoint is most compared with Dynatrace, ThousandEyes, Datadog, Selenium HQ and Splunk Enterprise Security, whereas HeadSpin is most compared with Perfecto, Sauce Labs, BrowserStack, Tricentis Tosca and pCloudy.

    We monitor all DEM - Digital Experience Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.