We performed a comparison between Catchpoint and HeadSpin based on real PeerSpot user reviews.
Find out what your peers are saying about Nexthink, Lakeside Software, ControlUp and others in DEM - Digital Experience Monitoring."Catchpoint provides a great amount of information."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"Catchpoint's customer service and support are valuable."
"The solution offers three different ways of slicing data to look for abnormalities."
"The most valuable features of the product are the performance parameters it gives us."
"It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does."
"The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful."
"The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script."
"The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive."
"The most valuable feature is that this is the first connected intelligence all-in-one platform."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"The old user version was better, it was more user-friendly."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"Catchpoint can be improved by focusing solely on network monitoring."
"Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS."
"Support and pricing could be improved."
"They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process."
"If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available."
"HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor."
"HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged."
Catchpoint is ranked 5th in DEM - Digital Experience Monitoring with 11 reviews while HeadSpin is ranked 19th in Functional Testing Tools with 6 reviews. Catchpoint is rated 8.2, while HeadSpin is rated 8.0. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of HeadSpin writes "It fulfills everything from automation to manual performance". Catchpoint is most compared with Dynatrace, ThousandEyes, Datadog, Selenium HQ and Splunk Enterprise Security, whereas HeadSpin is most compared with Perfecto, Sauce Labs, BrowserStack, Tricentis Tosca and pCloudy.
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