Catchpoint vs. New Relic APM

As of February 2019, Catchpoint is ranked 17th in Application Performance Management (APM) with 1 review vs New Relic APM which is ranked 4th in Application Performance Management (APM) with 16 reviews. The top reviewer of Catchpoint writes "Global synthetic monitoring tracks system availability but drill-down for error detail is too involved". The top reviewer of New Relic APM writes "We have been able to proactively identify failures before they happen". Catchpoint is most compared with Dynatrace, New Relic APM and Selenium HQ. New Relic APM is most compared with Dynatrace, AppDynamics and Datadog.
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5,565 views|2,094 comparisons
New Relic APM Logo
36,546 views|10,683 comparisons
Most Helpful Review
Find out what your peers are saying about Dynatrace, AppDynamics, CA Technologies and others in Application Performance Management (APM). Updated: February 2019.
316,375 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side.The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond.

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As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.They have baseline level alerting.We detect issues using dashboards that we built on New Relic.Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause.The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful.New Relic has helped us in terms of the optimizing our print and loading times.It is a software solution as a service, so I don't have to manage it on-premise.Their technical support is pretty good and responsive. We have a real good relationship with them.

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Cons
if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer.Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends.

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I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.I would like an infrastructure network that provides real-time views, showing the issues.Compared to their competitors, they are missing some features at the moment.The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka.I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues.I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics.The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts.I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy.

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Pricing and Cost Advice
The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard.

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The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.The detection piece of it brings us a big return on investment.The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing.Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace.The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good.The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers.We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us.Comparatively, the pricing is expensive.

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Ranking
Views
5,565
Comparisons
2,094
Reviews
1
Followers
333
Avg. Rating
7.0
Views
36,546
Comparisons
10,683
Reviews
16
Followers
1,234
Avg. Rating
8.6
Top Comparisons
Compared 26% of the time.
Compared 15% of the time.
Compared 14% of the time.
Compared 28% of the time.
Compared 14% of the time.
Compared 13% of the time.
Also Known As
New Relic Mobile
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Catchpoint
New Relic
Overview
Catchpoint's suite of world-class Web Performance Monitoring solutions empower companies to drive quality online and internally. Our tools enable you to optimize and protect the speed and uptime of your website, applications and infrastructure with unmatched analytics, alerting and troubleshooting. With better performance, happy users will boost revenue with increased engagement and conversions.

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

Offer
Learn more about Catchpoint
Learn more about New Relic APM
Sample Customers
Priceline, Edgecast, 24/7 Media, US Auto Parts, Ask.com Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
Top Industries
No Data Available
REVIEWERS
Financial Services Firm18%
Media Company13%
Software R&D Company11%
Comms Service Provider7%
VISITORS READING REVIEWS
Non Tech Company21%
Financial Services Firm18%
Transportation Company8%
Manufacturing Company7%
Company Size
No Data Available
REVIEWERS
Small Business37%
Midsize Enterprise29%
Large Enterprise33%
VISITORS READING REVIEWS
Small Business51%
Midsize Enterprise12%
Large Enterprise37%
Find out what your peers are saying about Dynatrace, AppDynamics, CA Technologies and others in Application Performance Management (APM). Updated: February 2019.
316,375 professionals have used our research since 2012.
We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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