Compare CellarStone MaxCustomer vs. Oracle Service Cloud

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Most Helpful Review
Use CellarStone MaxCustomer? Share your opinion.
Find out what your peers are saying about CellarStone MaxCustomer vs. Oracle Service Cloud and other solutions. Updated: November 2020.
447,228 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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"This is definitely an expensive product compared to others on the market."

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447,228 professionals have used our research since 2012.
Ranking
61st
out of 65 in CRM
Views
11
Comparisons
3
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
3rd
out of 65 in CRM
Views
1,310
Comparisons
894
Reviews
5
Average Words per Review
196
Avg. Rating
8.8
Popular Comparisons
Compared 25% of the time.
Compared 14% of the time.
Also Known As
Oracle RightNow
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CellarStone
Oracle
Overview

MaxCustomer is an easy-to-use Customer Relationship Management (CRM) system that provides businesses the ability to analyze and increase their sales by effective management of revenue opportunities, customer relationship, and sales growth.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
Information Not Available
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company56%
Comms Service Provider10%
Marketing Services Firm7%
Manufacturing Company5%
Company Size
No Data Available
REVIEWERS
Small Business47%
Midsize Enterprise13%
Large Enterprise40%
CellarStone MaxCustomer is ranked 61st in CRM while Oracle Service Cloud is ranked 3rd in CRM with 3 reviews. CellarStone MaxCustomer is rated 0.0, while Oracle Service Cloud is rated 8.0. On the other hand, the top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". CellarStone MaxCustomer is most compared with , whereas Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.