Compare CELUM Workrooms vs. Freshservice

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CELUM Workrooms Logo
57 views|20 comparisons
Freshservice Logo
1,873 views|1,386 comparisons
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"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

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Top Answer: You should keep in mind that Freshservice is an ITSM tool based on ITIL processes. Manage Engine Desk Plus is a tool to handle the incident process. The difference is that Freshservice covers more… more »
Ranking
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1,873
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1,386
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Popular Comparisons
Compared 42% of the time.
Compared 12% of the time.
Compared 7% of the time.
Also Known As
Workrooms
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CELUM
Freshworks
Overview

Workrooms makes complex project setups a thing of the past. With just a few clicks create a Workroom and you can start reviewing files right away, adding visual markers on any file type (even videos) and creating tasks – letting people know their assignments. You can always see who is working on what and have a easy overview of the project. Forget time consuming project organization. Welcome to the future - projectless! Get free Trial now at www.workrooms.net

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Sample Customers
Celum, Artgroup, Gallerie Kaufhof, HiltiSinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Top Industries
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VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider20%
Media Company12%
Healthcare Company9%
Find out what your peers are saying about Atlassian, Planview, Microsoft and others in Project Management Software. Updated: September 2020.
442,041 professionals have used our research since 2012.
CELUM Workrooms is ranked 62nd in Project Management Software while Freshservice is ranked 14th in Project Management Software with 1 review. CELUM Workrooms is rated 0.0, while Freshservice is rated 9.0. On the other hand, the top reviewer of Freshservice writes "Useful for tracking, merging, and assigning tickets". CELUM Workrooms is most compared with , whereas Freshservice is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, Freshdesk and ConnectWise Automate.

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