We performed a comparison between Centreon and ManageEngine IT360 based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
"The most valuable feature is the monitoring of servers and networks, because we have a lot of them and need to maintain control."
"The most important feature is that it permits us to receive alarms if there is an incident within the infrastructure. The feature I love the most is the reporting feature, the MBI (Monitoring Business Intelligence) which permits us to send advanced reports to our customers in PDF format or in Doc format. We also deploy Centreon Map which gives our customers intuitive views of their information system."
"We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention."
"We have all our tickets inside Centreon in real-time and can monitor a lot of ELP and CLN in real-time for application purposes."
"I find the product's scalability to be one of the most valuable features since it allows us to add unlimited devices for monitoring and to set up additional polling servers without additional license cost or downtime in our monitoring."
"It is decentralized, which is better, because you can reduce the load from a single system. Also, you get a better view because it's more independent. Then, for the management, it's nice because they have one central system. With that, they can manage all the other systems, as well. This means they don't have to configure each system by system. They can configure it from one single interface."
"We use the remote server functionality on some customer sites, because you can see an independent view and are not dependent on a single connection. If you have branch offices or bigger office outside your headquarters, you can use remote servers because if the connection is broken or disrupted, then remote server will obtain a view of your environment and server availability. This is a good point against using other solutions. Because with other solutions, you don't have this feature. Then, you will be blind if you have this type of a situation."
"It is easy to identify and collect information from all of the nodes on the network."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"The technical support is good."
"The Wi-Fi side needs improvement."
"The most important issue is the capability to interconnect with other systems. It already exists for some of them. For example, the Stream Connector is something we use to populate data in another system. This kind of facility for connecting should exist for all products that it makes sense to have connected to a monitoring solution."
"I would like to see a better UI, one which is more responsive."
"There is room for improvement in the area of artificial intelligence. The product gives us a lot of information, but it's only information. We want the product to do more auto-remediation."
"Centreon supports officially 10,000 services per poller. That is not much for larger customers, because this limit is reached very quickly. We use it with three times the limit without any problems, but Centreon says, "Okay, we are only supporting it with 10,000 services." We are aware that increasing the limit has different impacts because they need to support it. However, for most customers, it would be be very good if they could increase the limit of services."
"I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful."
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."
"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."
"Centreon is very bad with auto-scanning. It's very monolithic software. It doesn't have microservices and it only has basic clustering. You cannot, for example, have six or seven nodes for Centreon's cloud processes."
"The product could use more intelligence, automation and general availability of product information."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"We would like to have support for integration with ServiceDesk."
Earn 20 points
Centreon is ranked 10th in Network Monitoring Software with 27 reviews while ManageEngine IT360 is ranked 90th in Network Monitoring Software. Centreon is rated 8.6, while ManageEngine IT360 is rated 8.4. The top reviewer of Centreon writes "Proactive reporting guides our NOC on what needs to be fixed, saving them time". On the other hand, the top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". Centreon is most compared with Zabbix, PRTG Network Monitor, Nagios Core, Icinga and Nagios XI, whereas ManageEngine IT360 is most compared with StackPath Monitoring, eG Enterprise and HPE OneView.
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