Compare Certero for Enterprise SAM vs. Freshservice

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Most Helpful Review
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Find out what your peers are saying about ServiceNow, Device42, BMC and others in IT Asset Management. Updated: January 2021.
456,249 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan.""The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

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456,249 professionals have used our research since 2012.
Ranking
30th
out of 39 in IT Asset Management
Views
77
Comparisons
39
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 39 in IT Asset Management
Views
1,824
Comparisons
1,336
Reviews
2
Average Words per Review
855
Rating
8.5
Popular Comparisons
Compared 39% of the time.
Compared 9% of the time.
Compared 6% of the time.
Compared 6% of the time.
Also Known As
AssetStudio for Enterprise SAMFlint
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Certero Software
Freshworks
Overview

Certero for Enterprise SAM is the software asset management solution that automates complex processes to help businesses ensure vendor compliance and maximize license optimization values.

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Learn more about Certero for Enterprise SAM
Learn more about Freshservice
Sample Customers
Bank of New Zealand, Royal Shakespeare CompanySinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company25%
Comms Service Provider18%
Media Company10%
Healthcare Company7%
Company Size
No Data Available
REVIEWERS
Small Business71%
Midsize Enterprise14%
Large Enterprise14%
Find out what your peers are saying about ServiceNow, Device42, BMC and others in IT Asset Management. Updated: January 2021.
456,249 professionals have used our research since 2012.

Certero for Enterprise SAM is ranked 30th in IT Asset Management while Freshservice is ranked 4th in IT Asset Management with 2 reviews. Certero for Enterprise SAM is rated 0.0, while Freshservice is rated 8.6. On the other hand, the top reviewer of Freshservice writes "Easy to use and implement with a good user interface". Certero for Enterprise SAM is most compared with , whereas Freshservice is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, Freshdesk and Zendesk Guide.

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.