We performed a comparison between ConnectWise PSA and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."All the features of ConnectWise Manage are valuable. However, ticketing, customer management, customer communication, technician efficiency, calendars, coding, billing, invoicing, and contract management are available. It's a complete solution. Additionally, the company is responsive with the ability to progress or make necessary changes happen."
"The search function is really good. To have a single place where we have the account information stored is probably most valuable."
"The most valuable feature is the management of projects from start to finish."
"The platform is easy to use."
"It's a nice ticketing system."
"I also like ConnectWise's ability to set up queries. I can set up all these different queries that look for specific things and end up with a list of results, like feedback from the client or the ticket status."
"We like the way that ConnectWise is completely integrated. So you when you identify an opportunity, you can save it, and ConnectWise pushes it through to the whole invoicing process."
"The product has been pretty stable so far."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"It needs to be easier to share tickets between users who need to work together."
"ConnectWise Manage can improve third-party integrations and the UI. The UI is good but it could improve in the graphics."
"The custom reporting needs to be improved."
"Sometimes it is a little bit slow, which is the only complaint I have about it."
"It would be nice if ConnectWise gave us more flexibility when using customized fields in the interface. You can set up a user-defined field, but those don't port over to tables. It's really inconvenient."
"The speed could be better, and the reporting could be a lot better."
"The tracking inventory or the way it tracks the products is not very good."
"There should be some improvements to the interface. It is not completely intuitive. When you click in a blank area of a screen, you'll find some options."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
ConnectWise PSA is ranked 15th in Help Desk Software with 19 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. ConnectWise PSA is rated 8.2, while Serviceaide ChangeGear is rated 7.6. The top reviewer of ConnectWise PSA writes "Its macros, shortcuts and custom queries are really helpful ". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". ConnectWise PSA is most compared with ServiceNow, Datto Autotask Professional Services Automation, JIRA Service Management, ManageEngine ServiceDesk Plus and Kaseya BMS, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
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