We performed a comparison between ManageEngine ServiceDesk Plus and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."This solution has helped a lot by freeing up valuable time allowing the IT personnel to work on other more critical areas, key projects, and perform their fundamental job requirements on time without interruption."
"I like how it can be integrated and expanded with other ManageEngine products."
"ManageEngine ServiceDesk Plus is meeting all my needs, it is a good solution. The integration and security are good. The solution is under-friendly."
"The most valuable feature of ManageEngine ServiceDesk Plus is ticket management."
"ServiceDesk Plus manages all our requests, both internal and external requests, for not only ticketing but users' requests."
"Overall this is an easy and convenient solution to use."
"The solution is free for up to five users."
"The solution is interactive and flexible so engineers find it much easier to work with than other tools."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"Currently, I cannot configure more than one point of contact. I have the MSP version, and we have around 80 or 90 customers. I don't see the features where I can configure multiple contact points for a customer so that they're notified when we are having an outreach or when we want to send them a planned maintenance notification. Other things that are lacking are mapping SLAs with vendors and mapping back on the tickets."
"We should be able to monitor the performance of assets, not only documents. For example, printers. We should be able to monitor ink levels and get notifications when the ink is low. In another operation manager I use, they send me a notification when the device is off, or has something to perform."
"I think the user interface needs to be improved and needs to be enhanced to be more supportive to users."
"For ITIL functions, it should be more complex, including financial functions. We are expecting it to be easier for customization within workflows and templates."
"The service delivery could be improved."
"The product's asset management tool needs improvement."
"We'd like to have more integration into other platforms."
"ManageEngine ServiceDesk Plus could improve by making asset management better. The professional version has asset management but it should be available in the free version, it would help my organization."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
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ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. ManageEngine ServiceDesk Plus is rated 8.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Zoho Desk, Freshservice and BMC Helix ITSM, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
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