We performed a comparison between SCSM and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The most requested feature from our customers is the helpdesk ticketing system."
"It is one of the most stable solutions in the market."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"The support from Microsoft is good and we also have local support on the ground in Nigeria."
"This solution is easy to use."
"The call logging is the solution's most valuable feature. It's very easy to use."
"The most valuable feature is the reporting of incidents."
"The reporting is very good."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"We would like to see a web-based interface that works on mobile devices."
"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"Resources for understanding compliance and relative compliance need to be made available."
"I have found SCSM not adequate enough to carry out some functions."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."
"Mobile application integration would be an improvement."
"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
SCSM is ranked 14th in Help Desk Software with 23 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. SCSM is rated 7.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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