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Dameware Remote Support vs Serviceaide ChangeGear comparison

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Dameware Remote Support

Read 3 Dameware Remote Support reviews
884 views|802 comparisons
100% willing to recommend
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Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews
213 views|150 comparisons
85% willing to recommend
Buyer's Guide
Remote Access
March 2024
Executive Summary

We performed a comparison between Dameware Remote Support and Serviceaide ChangeGear based on real PeerSpot user reviews.

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Featured Review
Anonymous User
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
The Internet Sessions with the Remote Support tool, because it allows the tech to send a link to the user who is off network for support.
Anonymous User
It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated...
It's provided self-service and automation, notifications, and reporting. That’s where we spend most of the time fishing for things. It’s good on a... Read more →
Ranking
26th
out of 44 in Remote Access
Views
884
Comparisons
802
Reviews
0
Average Words per Review
0
Rating
N/A
31st
out of 49 in IT Service Management (ITSM)
Views
213
Comparisons
150
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Remote Access
March 2024
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Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
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767,847 professionals have used our research since 2012.
Comparisons
Also Known As
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
Learn More
SolarWinds
Serviceaide
Overview
DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

Sample Customers
Illinois School District
Oakwood Systems Group
Top Industries
VISITORS READING REVIEWS
Government18%
Computer Software Company10%
Financial Services Firm8%
Healthcare Company5%
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Marketing Services Firm13%
Educational Organization13%
Company Size
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise16%
Large Enterprise62%
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
Buyer's Guide
Remote Access
March 2024
Download Free Report
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
DOWNLOAD NOW
767,847 professionals have used our research since 2012.

Dameware Remote Support is ranked 26th in Remote Access while Serviceaide ChangeGear is ranked 31st in IT Service Management (ITSM). Dameware Remote Support is rated 8.6, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and Splashtop Remote Support, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.