Serviceaide ChangeGear vs TeamSupport comparison

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Serviceaide Logo
275 views|194 comparisons
85% willing to recommend
TeamSupport Logo
120 views|72 comparisons
100% willing to recommend
Executive Summary

We performed a comparison between Serviceaide ChangeGear and TeamSupport based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
767,847 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

More Serviceaide ChangeGear Pros →

"The two most valuable features are the portal and reporting."

More TeamSupport Pros →

Cons
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

More Serviceaide ChangeGear Cons →

"It needs better integration with other tools like Jira."

More TeamSupport Cons →

Pricing and Cost Advice
Information Not Available
  • "The price is approximately $70 per agent, per month."
  • More TeamSupport Pricing and Cost Advice →

    Ranking
    31st
    out of 59 in Help Desk Software
    Views
    275
    Comparisons
    194
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    42nd
    out of 59 in Help Desk Software
    Views
    120
    Comparisons
    72
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Help Desk Software
    April 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    767,847 professionals have used our research since 2012.
    Comparisons
    Also Known As
    Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
    Learn More
    Overview

    ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

    TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

    With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

    Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

    Sample Customers
    Oakwood Systems Group
    Nokia, American Lung Association, Fujifilm, NBA, Comcast
    Top Industries
    REVIEWERS
    Financial Services Firm25%
    Healthcare Company25%
    Marketing Services Firm13%
    Educational Organization13%
    No Data Available
    Company Size
    REVIEWERS
    Small Business20%
    Midsize Enterprise7%
    Large Enterprise73%
    No Data Available
    Buyer's Guide
    Help Desk Software
    April 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    767,847 professionals have used our research since 2012.

    Serviceaide ChangeGear is ranked 31st in Help Desk Software while TeamSupport is ranked 42nd in Help Desk Software. Serviceaide ChangeGear is rated 7.6, while TeamSupport is rated 7.0. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk, whereas TeamSupport is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.