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Top Review
Find out what your peers are saying about Planview, Broadcom, Microsoft and others in Project Portfolio Management. Updated: August 2021.
533,285 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We've brought our portfolio altogether. We have had multiple ways of reporting out what our portfolio is, whether it's in Excel, Word, or in different places. We brought all of our projects together in one place. That has worked out well for us. We've been able to manage the work on Gantt charts and our resources better. The big thing for us on research and development is around managing people's time, on which projects they are working on, and how much effort does it take to launch our projects.""With the lifecycles, it helps us step through our processes easier. We'll take a process and create it in Visio, then we'll go and implemented in Planview. Anytime that we have to do a new process, this is what we use. We just step it through the lifecycles and the configure screens are very easy to use. The fields that you need are easy to use.""Planview has helped connect funding and strategic outcomes with work execution. That is the key use that we have for it. We use it to validate the work that we're doing and the funding that we need. The difference between the previous version and current version for us would be the ICPM and the way it gives us different scenarios. We can go in and build that out.""I like that everyone is able to see the same data. All of our users who aren't just time reporters have read access to all the data that is out there. So, it is one source of truth where everybody can go in and see the exact same data that everybody else sees. It is transparent.""The portfolio management gives you a view of all the projects as well as all the information about the total amount of effort, time, and cost being spent on the projects. It gives the organization how much money and effort should be spent towards projects so they can budget and do better capacity planning in the next fiscal year. It gives them visibility into their resources and if they have capacity.""The biggest impact for using Planview currently would be to understand the true costs of projects. We are trying to get to a point where not only do we take into account technical costs, but what the business cost is. Trying to integrate our business right now into Planview is helping us identify the true cost of the investments that we make so we can try and understand their value.""We have a fairly good picture of time tracking.""The look and feel of it is pretty clean."

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"Changepoint gives us a view of the project status and needs very clearly, which are things that we used to miss with MS Project and Excel.""The timekeeping features are great and very helpful."

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"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system.""The overall functionality of the product is excellent."

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Cons
"Recently, we have gotten on a newer version. We're currently on version 15. Some of the things that we've been running into roadblocks on, it looks like the solutions will be coming out in versions 17 or 18. So, we have to upgrade before somethings can get completed.""I would suggest for the request module that they open up the fields and columns so it's like we are doing our work in the work module. You can't do that with today. We also have to make sure that the fields can go both ways with the request and work modules. Including fields in the column sets would be helpful, because today they only use attributes.""We have required more time from our resource managers to spend time in the tool. The adoption has been slower than we would have hoped. So, I would think from a rollout perspective, if Planview could help us with material which gets non-Planview users or previously light Planview users to become more heavy users of the system, then this would help us with the rollout.""There can be improvement on the sense of urgency because a lot of times we've exhausted everything that we can, and now, we're reaching out. So, it isn't a, "Well, have you tried to reboot this?" We've already done everything. Once we put in a ticket, there should be more of a sense of urgency on it.""I would like to see more documentation pieces. Right now, they do have the content repository. I would like to see more out-of-the-box features with document repository capabilities.""I would like to be able to copy and paste from Excel into work and assignments along with roles and hours, as opposed to having to type it out one by one.""There's still a lot of reluctance within the organization. We're not using all of the capabilities that we have today. We're still doing our strategic and capital investment planning on spreadsheets rather than using the capabilities that exist within Enterprise One. I definitely need to leverage the experts here at Planview to help drive a culture change. There's just a lot of reluctance on behalf of people within the company to put data into the tool.""Our version is definitely set up a bit more waterfall world. It would be better if some of the agile features were more in the standard product."

More Planview Enterprise One Cons »

"This solution needs more standard connectors to other solutions.""I find the solution has an excessive amount of features. Many aren't even kept current. Some aren't useful at all. There's an overall lack of coherence within the solution. It can make the execution difficult. Many features can easily be eliminated and it would help streamline the solution. They should get rid of 80% of the features and then really focus on the leftover 20% to make it a really great product."

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"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan.""The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

More Freshservice Cons »

Pricing and Cost Advice
"We are on the Flex licenses.""We have unlimited licenses for all of our functionalities. Since we went global, we went with that model.""The cost of other pieces and integrating them in needs improvement.""We have portfolio managers, resource managers, project managers, and time reporting licenses. These are the licenses that we have.""I don't think we have necessarily purchased everything that I would have liked to have seen.""We have several hundred licenses. It costs us several hundred thousand dollars a year.""We overbought our licenses. We looked at our needs three to four years down the road and tried based our contract on that. However, we were over aggressive. We use about a third of the licenses that we have. We're looking to adjust the makeup so we can start utilizing the amount of money that we are spending. Right now, we're overspending, and my organization is not seeing the value in Planview because we are paying so much for licenses that we're not using.""Our licensing costs are probably $150,000 to $180,000 a year with 270 licenses total."

More Planview Enterprise One Pricing and Cost Advice »

"The licensing is pretty complex. Each kind of user is a different price. It's approximately $300 per year. They charge additional fees for technical support and other additional services."

More Changepoint Daptiv Pricing and Cost Advice »

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan.""The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

More Freshservice Pricing and Cost Advice »

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Questions from the Community
Top Answer: Enterprise One provides a variety of types of resource assignments for assigning work to people. It's very easy and… more »
Top Answer: It would be nice if all of the licenses were FLEX. They've been fairly stable with their pricing over the years.
Top Answer: The resource area needs improvement. The improvements that have been made recently in the later versions have been good… more »
Top Answer: Is very easy to use, very intuitive!
Top Answer: The overall functionality of the product is excellent.
Top Answer: The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around… more »
Top Answer: While we're just starting with project management, I foresee some limitations with it two or three years down the line… more »
Comparisons
Also Known As
Troux
Daptiv, Changepoint
Flint
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Overview
Planview Enterprise, Planview's performance management platform, combines project and portfolio management software with adaptive best practices. By integrating the business process management of strategies, services, and projects within a single, Web-based solution, Planview empowers organizations to achieve greater levels of control over their ever-changing environment by dynamically managing money, resources, and capacities.
Daptiv by Changepoint is an industry-leading Project and Portfolio Management (PPM) solution that helps businesses connect strategy to execution. Plan and monitor your portfolios from a top-down perspective to ensure you’re investing in the right projects to align with the overarching goals of your business.

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Offer
Learn more about Planview Enterprise One
Learn more about Changepoint Daptiv
Learn more about Freshservice
Sample Customers
Zurich Insurance Group, Zumbotel Group, Carphone Warehouse
AOS Studley, Austrian Airlines, bpost bank, Employees Provident Fund, Stena Metall, VitalityHealth, Precor
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Top Industries
REVIEWERS
Financial Services Firm24%
Insurance Company24%
Pharma/Biotech Company11%
Healthcare Company11%
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider13%
Government8%
Financial Services Firm8%
REVIEWERS
Media Company43%
Comms Service Provider14%
Financial Services Firm14%
Energy/Utilities Company14%
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider11%
Financial Services Firm9%
Government9%
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider17%
Media Company7%
Educational Organization6%
Company Size
REVIEWERS
Small Business6%
Midsize Enterprise2%
Large Enterprise92%
VISITORS READING REVIEWS
Small Business5%
Midsize Enterprise25%
Large Enterprise71%
REVIEWERS
Small Business50%
Midsize Enterprise10%
Large Enterprise40%
REVIEWERS
Small Business71%
Midsize Enterprise14%
Large Enterprise14%
Find out what your peers are saying about Planview, Broadcom, Microsoft and others in Project Portfolio Management. Updated: August 2021.
533,285 professionals have used our research since 2012.

Changepoint Daptiv is ranked 6th in Project Portfolio Management with 5 reviews while Freshservice is ranked 13th in Help Desk Software with 2 reviews. Changepoint Daptiv is rated 8.8, while Freshservice is rated 8.6. The top reviewer of Changepoint Daptiv writes "Outdated UI, charges extra for technical support, and has a lot of useless features". On the other hand, the top reviewer of Freshservice writes "Easy to use and implement with a good user interface". Changepoint Daptiv is most compared with Microsoft Project Server, Broadcom Clarity PPM, Jira, JIRA Portfolio and Wrike, whereas Freshservice is most compared with ServiceNow, Zendesk Guide, ManageEngine ServiceDesk Plus, TOPdesk and JIRA Service Management.

We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.