Chatter vs NICE CXone comparison

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Salesforce Logo
462 views|405 comparisons
66% willing to recommend
NICE Logo
797 views|560 comparisons
95% willing to recommend
Executive Summary

We performed a comparison between Chatter and NICE CXone based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Atlassian, Slack and others in Enterprise Social Software.
To learn more, read our detailed Enterprise Social Software Report (Updated: April 2024).
768,578 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We had a custom setup that cost us some money."
  • More NICE CXone Pricing and Cost Advice →

    Ranking
    Views
    462
    Comparisons
    405
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    797
    Comparisons
    560
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Enterprise Social Software
    April 2024
    Find out what your peers are saying about Microsoft, Atlassian, Slack and others in Enterprise Social Software. Updated: April 2024.
    768,578 professionals have used our research since 2012.
    Comparisons
    Slack logo
    Compared 40% of the time.
    Yammer logo
    Compared 29% of the time.
    Microsoft Teams logo
    Compared 24% of the time.
    Nuance IVR logo
    Compared 16% of the time.
    Genesys Cloud CX logo
    Compared 15% of the time.
    Sprinklr logo
    Compared 10% of the time.
    ServiceNow logo
    Compared 6% of the time.
    Also Known As
    NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
    Learn More
    Overview

    Chatter is a part of the sales cloud service that SalesForce1 provides for businesses looking to optimize their efficiency by transferring most or all of their data onto a cloud server. Chatter is the social media platform aspect of this service. It has many functions, including the capability to post comments as status updates for others to view, a news feed to receive these updates immediately, user profiles, and groups.

    Chatter is used widely to cut out the kind of inefficiencies that come from having a sprawling network of team members and locations for data that frequently never come together despite the fact that they are a9ll needed for the same project. With this service, team members are able to share,collaborate, and discuss ideas about their project, tweak each others progress, and create a more productive work force overall.

    NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.

    The Summer 2023 Release of CXone introduced several key features and improvements designed to drive greater flexibility, insights, and operational efficiency for enterprises. Key new features include:

    • Integration Hub - Enables seamless integration with third-party apps to eliminate data silos.
    • Enhanced Supervisor Workspace - Provides real-time visibility and guidance across all interaction channels to improve coaching.
    • Application Analytics - Offers insights into agent performance and interactions to identify optimization opportunities.
    • Multi-Cloud Support - Allows deployment with Microsoft Azure, expanding environment options.

    Other updates focus on analytics, virtual agent integration, multi-language support, streamlined workflows, and API expansion to improve experiences and accessibility.

    CXone is valuable for IT leaders seeking robust, adaptable solutions to optimize complex CX operations, and business executives aiming to enhance efficiency, experiences and decision making through actionable data.

    Sample Customers
    Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm22%
    Computer Software Company15%
    Insurance Company8%
    Government8%
    REVIEWERS
    Media Company14%
    Outsourcing Company14%
    Wholesaler/Distributor14%
    Comms Service Provider14%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Healthcare Company11%
    Insurance Company6%
    Company Size
    REVIEWERS
    Small Business75%
    Midsize Enterprise17%
    Large Enterprise8%
    VISITORS READING REVIEWS
    Small Business9%
    Midsize Enterprise5%
    Large Enterprise86%
    REVIEWERS
    Small Business57%
    Midsize Enterprise36%
    Large Enterprise7%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise71%
    Buyer's Guide
    Enterprise Social Software
    April 2024
    Find out what your peers are saying about Microsoft, Atlassian, Slack and others in Enterprise Social Software. Updated: April 2024.
    768,578 professionals have used our research since 2012.

    Chatter is ranked 12th in Enterprise Social Software while NICE CXone is ranked 4th in Workforce Engagement Management. Chatter is rated 7.0, while NICE CXone is rated 8.2. The top reviewer of Chatter writes "Contextualized collaboration on records allows you to have historical conversations that are accessible by other users". On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Chatter is most compared with Slack, Yammer and Microsoft Teams, whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and ServiceNow.

    We monitor all Enterprise Social Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.