Compare Cherwell Service Management vs. Clarity SM

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Most Helpful Review
Use Cherwell Service Management? Share your opinion.
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
447,439 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The dashboard and the reporting functionality are the solution's most valuable features."

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"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.""XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.""The in-service catalog is quite useful.""The most valuable features are the requests and incident tracking.""As of late, I really like the BI functions.""Time sheets are a powerful tool.""Self-service interface means people can check their own tickets."

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Cons
"The stability, specifically in the on-premises deployment model, could be improved."

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"The monitoring tool is in need of improvement.""Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome.""The cost of this solution is too high, which is why we're leaving.""When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value.""The CA products integrate well together but I would like to see better integration with third-party solutions.""Report solutions are a little short.""It doesn't yet have the ability to integrate with other products."

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Questions from the Community
Top Answer: The dashboard and the reporting functionality are the solution's most valuable features.
Top Answer: There aren't any costs that I know of that are above and beyond the standard licensing fee.
Top Answer: The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved.
Top Answer: As of late, I really like the BI functions.
Top Answer: The pricing is quite expensive. It's so cost-prohibitive we've decided to move away from it.
Top Answer: The CA products integrate well together but I would like to see better integration with third-party solutions. An example of this is with AIOps, where I prefer Splunk over CASDM, so I would have like… more »
Ranking
25th
out of 52 in Help Desk Software
Views
1,976
Comparisons
1,619
Reviews
1
Average Words per Review
380
Avg. Rating
7.0
9th
out of 52 in Help Desk Software
Views
3,139
Comparisons
1,379
Reviews
7
Average Words per Review
507
Avg. Rating
7.9
Popular Comparisons
Compared 45% of the time.
Compared 10% of the time.
Compared 8% of the time.
Also Known As
CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
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Cherwell Software
Broadcom
Overview
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Offer
Learn more about Cherwell Service Management
Learn more about Clarity SM
Sample Customers
Ausenco, Highlights for Children, B/E AerospaceBanco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Top Industries
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider12%
K 12 Educational Company Or School7%
Performing Arts6%
REVIEWERS
Healthcare Company28%
Financial Services Firm21%
Government8%
Transportation Company4%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider17%
Media Company8%
Insurance Company8%
Company Size
No Data Available
REVIEWERS
Small Business18%
Midsize Enterprise16%
Large Enterprise65%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
447,439 professionals have used our research since 2012.
Cherwell Service Management is ranked 25th in Help Desk Software with 1 review while Clarity SM is ranked 9th in Help Desk Software with 7 reviews. Cherwell Service Management is rated 7.0, while Clarity SM is rated 7.8. The top reviewer of Cherwell Service Management writes "Good dashboard and reporting functionality, but overall not very user-friendly". On the other hand, the top reviewer of Clarity SM writes "Saves us time and money with a great self-service interface". Cherwell Service Management is most compared with ServiceNow, BMC Helix ITSM, JIRA Service Desk, HEAT Service Management and TOPdesk, whereas Clarity SM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and SolarWinds MSP Manager.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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