Compare Cherwell Service Management vs. HEAT Service Management

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Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: February 2021.
464,594 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The dashboard and the reporting functionality are the solution's most valuable features.""Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

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"This is an excellent alternative to ServiceNow for smaller companies.""The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there.""The solution is easy to use and has a user-friendly interface"

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Cons
"The stability, specifically in the on-premises deployment model, could be improved.""Application service mapping, GRC, SecOps, and things like that need improvement."

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"Configuration requirements are extensive, even in basic Service Desk processes.""Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much.""There's a lack of integration with other products. This needs to be improved."

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Pricing and Cost Advice
"For an ITIL user, the cost is probably about 50 bucks a month."

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"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

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464,594 professionals have used our research since 2012.
Ranking
27th
out of 54 in Help Desk Software
Views
1,936
Comparisons
1,587
Reviews
1
Average Words per Review
380
Rating
7.0
20th
out of 54 in Help Desk Software
Views
1,419
Comparisons
1,054
Reviews
3
Average Words per Review
677
Rating
7.3
Popular Comparisons
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Overview
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
HEAT Service Management is a robust, highly flexible IT Service Management (ITSM) application, built on IT best practices that help customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance. We offer the best Hybrid IT experience you'll find in the industry, guaranteed.
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Sample Customers
Ausenco, Highlights for Children, B/E Aerospace
AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Top Industries
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider11%
Educational Organization7%
Maritime Company5%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider12%
Government8%
Healthcare Company7%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: February 2021.
464,594 professionals have used our research since 2012.

Cherwell Service Management is ranked 27th in Help Desk Software with 2 reviews while HEAT Service Management is ranked 20th in Help Desk Software with 3 reviews. Cherwell Service Management is rated 7.0, while HEAT Service Management is rated 7.4. The top reviewer of Cherwell Service Management writes "A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement". On the other hand, the top reviewer of HEAT Service Management writes "Good incident management and escalation but it is difficult to learn and customize". Cherwell Service Management is most compared with ServiceNow, JIRA Service Desk, BMC Helix ITSM, ManageEngine ServiceDesk Plus and Salesforce Service Cloud, whereas HEAT Service Management is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, Zendesk Guide and TOPdesk.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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