Compare Cherwell Service Management vs. HEAT Service Management

Cherwell Service Management is ranked 22nd in Help Desk Software with 2 reviews while HEAT Service Management is ranked 17th in Help Desk Software with 3 reviews. Cherwell Service Management is rated 6.6, while HEAT Service Management is rated 7.4. The top reviewer of Cherwell Service Management writes "Good dashboard and reporting functionality, but overall not very user-friendly". On the other hand, the top reviewer of HEAT Service Management writes "Good incident management and escalation but it is difficult to learn and customize". Cherwell Service Management is most compared with ServiceNow, BMC Helix ITSM and JIRA Service Desk, whereas HEAT Service Management is most compared with ServiceNow, JIRA Service Desk and ManageEngine ServiceDesk Plus. See our Cherwell Service Management vs. HEAT Service Management report.
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Most Helpful Review
Find out what your peers are saying about Cherwell Service Management vs. HEAT Service Management and other solutions. Updated: March 2020.
408,154 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The dashboard and the reporting functionality are the solution's most valuable features.Clear processes with transparent responsibilities led to more efficiencies within the teams.The dashboard is very useful to get a quick overview of current tasks.

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The solution is easy to use and has a user-friendly interfaceThe main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there.This is an excellent alternative to ServiceNow for smaller companies.

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Cons
The stability, specifically in the on-premises deployment model, could be improved.

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There's a lack of integration with other products. This needs to be improved.Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much.Configuration requirements are extensive, even in basic Service Desk processes.

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Pricing and Cost Advice
Information Not Available
If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee.

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Ranking
22nd
out of 46 in Help Desk Software
Views
2,424
Comparisons
1,947
Reviews
2
Average Words per Review
262
Avg. Rating
6.5
17th
out of 46 in Help Desk Software
Views
1,464
Comparisons
1,085
Reviews
3
Average Words per Review
677
Avg. Rating
7.3
Top Comparisons
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Cherwell Software
Ivanti
Overview
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.HEAT Service Management is a robust, highly flexible IT Service Management (ITSM) application, built on IT best practices that help customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance. We offer the best Hybrid IT experience you'll find in the industry, guaranteed.
Offer
Learn more about Cherwell Service Management
Learn more about HEAT Service Management
Sample Customers
Ausenco, Highlights for Children, B/E AerospaceAFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Top Industries
VISITORS READING REVIEWS
Software R&D Company40%
Performing Arts12%
Comms Service Provider9%
Healthcare Company5%
No Data Available
Find out what your peers are saying about Cherwell Service Management vs. HEAT Service Management and other solutions. Updated: March 2020.
408,154 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.