We performed a comparison between Cherwell Service Management and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The dashboard is very useful to get a quick overview of current tasks."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"All our activities are carried out in the one place."
"The dashboard and the reporting functionality are the solution's most valuable features."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"The most valuable features are problem management and change management."
"The incident management feature is good because it allows you to keep track of and classify issues."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"Has a powerful audit combination that helps achieve high accuracy."
"Preventive maintenance management."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"It is configurable, where you can add extra fields to screens and to the database."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"Provides great flexibility."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"The stability, specifically in the on-premises deployment model, could be improved."
"Access is only available if we're on VPN."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"You can get lost using the application"
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"Maximo is a big system, so the initial setup is complex."
"The initial setup was complex, because it is a complex product."
Cherwell Service Management is ranked 13th in IT Service Management (ITSM) with 6 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. Cherwell Service Management is rated 7.2, while IBM Maximo is rated 8.0. The top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM, whereas IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform.
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