We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The dashboard and the reporting functionality are the solution's most valuable features."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"Incident management and service request management features are the most valuable."
"The stability, specifically in the on-premises deployment model, could be improved."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly. Their support can also be better in terms of response time. Currently, their response time is a little slow."
"For an ITIL user, the cost is probably about 50 bucks a month."
Deliver outstanding IT support services to employees and customers.
Cherwell Service Management is ranked 27th in Help Desk Software with 2 reviews while Ivanti Service Desk is ranked 25th in Help Desk Software with 1 review. Cherwell Service Management is rated 7.0, while Ivanti Service Desk is rated 8.0. The top reviewer of Cherwell Service Management writes "A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement". On the other hand, the top reviewer of Ivanti Service Desk writes "Good stability, good scalability, and useful for incident management and service request management". Cherwell Service Management is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, HEAT Service Management and PagerDuty, whereas Ivanti Service Desk is most compared with ServiceNow, JIRA Service Management and Agiloft ITSM ITIL Service Desk Suite.
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