Compare Cherwell Service Management vs. Ivanti Service Desk

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The dashboard and the reporting functionality are the solution's most valuable features.""Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

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"Incident management and service request management features are the most valuable."

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Cons
"The stability, specifically in the on-premises deployment model, could be improved.""Application service mapping, GRC, SecOps, and things like that need improvement."

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"The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly. Their support can also be better in terms of response time. Currently, their response time is a little slow."

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Pricing and Cost Advice
"For an ITIL user, the cost is probably about 50 bucks a month."

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Questions from the Community
Top Answer: Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.
Top Answer: For an ITIL user, the cost is probably about 50 bucks a month.
Top Answer: Application service mapping, GRC, SecOps, and things like that need improvement.
Top Answer: Incident management and service request management features are the most valuable.
Top Answer: The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly… more »
Top Answer: We use it to manage our help desk.
Ranking
27th
out of 55 in Help Desk Software
Views
1,610
Comparisons
1,259
Reviews
2
Average Words per Review
385
Rating
7.0
25th
out of 55 in Help Desk Software
Views
290
Comparisons
217
Reviews
1
Average Words per Review
331
Rating
8.0
Comparisons
Learn More
Overview
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Deliver outstanding IT support services to employees and customers.

Offer
Learn more about Cherwell Service Management
Learn more about Ivanti Service Desk
Sample Customers
Ausenco, Highlights for Children, B/E Aerospace
MBDA, Coates Hire, Perth & Kinross Council, Oil States International Inc., London Borough of Lambeth, Avon IM&T Consortium, Diagonal Consulting
Top Industries
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider13%
Government6%
Educational Organization6%
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider22%
Financial Services Firm6%
Insurance Company5%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
534,226 professionals have used our research since 2012.

Cherwell Service Management is ranked 27th in Help Desk Software with 2 reviews while Ivanti Service Desk is ranked 25th in Help Desk Software with 1 review. Cherwell Service Management is rated 7.0, while Ivanti Service Desk is rated 8.0. The top reviewer of Cherwell Service Management writes "A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement". On the other hand, the top reviewer of Ivanti Service Desk writes "Good stability, good scalability, and useful for incident management and service request management". Cherwell Service Management is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, HEAT Service Management and PagerDuty, whereas Ivanti Service Desk is most compared with ServiceNow, JIRA Service Management and Agiloft ITSM ITIL Service Desk Suite.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.