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Questions from the Community | |
Top Answer: The dashboard and the reporting functionality are the solution's most valuable features. Top Answer: There aren't any costs that I know of that are above and beyond the standard licensing fee. Top Answer: The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved. | Top Answer: Having the ability to post attachments and easily review documents via an integrated read-only viewer would enhance user productivity and compliance. Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive |
Ranking | |
Views 1,937 Comparisons 1,594 Reviews 1 Average Words per Review 380 Rating 7.0 | Views 8,776 Comparisons 7,117 Reviews 18 Average Words per Review 550 Rating 7.8 |
Popular Comparisons | |
![]() Compared 48% of the time. ![]() Compared 10% of the time. ![]() Compared 5% of the time. ![]() Compared 4% of the time. ![]() Compared 3% of the time. | ![]() Compared 28% of the time. ![]() Compared 18% of the time. ![]() Compared 8% of the time. ![]() Compared 6% of the time. ![]() Compared 2% of the time. |
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Cherwell Software | Atlassian |
Overview | |
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built. | JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk. |
Offer | |
Learn more about Cherwell Service Management | Learn more about JIRA Service Desk |
Sample Customers | |
Ausenco, Highlights for Children, B/E Aerospace | mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada |
Top Industries | |
Computer Software Company30% Comms Service Provider11% Educational Organization6% Performing Arts5% | Computer Software Company38% Retailer25% Transportation Company13% Insurance Company13% Computer Software Company28% Comms Service Provider22% Government8% Financial Services Firm7% |
Company Size | |
No Data Available | Small Business61% Midsize Enterprise13% Large Enterprise26% |
Cherwell Service Management is ranked 27th in Help Desk Software with 1 review while JIRA Service Desk is ranked 2nd in Help Desk Software with 18 reviews. Cherwell Service Management is rated 7.0, while JIRA Service Desk is rated 7.8. The top reviewer of Cherwell Service Management writes "Good dashboard and reporting functionality, but overall not very user-friendly". On the other hand, the top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". Cherwell Service Management is most compared with ServiceNow, BMC Helix ITSM, HEAT Service Management, ManageEngine ServiceDesk Plus and Salesforce Service Cloud, whereas JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Remedyforce, IBM Maximo and PagerDuty.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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