We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Questions from the Community
Top Answer: The dashboard and the reporting functionality are the solution's most valuable features.
Top Answer: There aren't any costs that I know of that are above and beyond the standard licensing fee.
Top Answer: The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved.
Ask a question
Earn 20 points
out of 52 in Help Desk Software
Average Words per Review
In Help Desk Software
Compared 49% of the time.
Compared 12% of the time.
Compared 9% of the time.
Compared 5% of the time.
Compared 4% of the time.
Also Known As
|Desk.com, Salesforce Assistly|
|Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.|
Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.
Learn more about Cherwell Service Management
Learn more about salesforce.com Desk.com [EOL]
|Ausenco, Highlights for Children, B/E Aerospace||One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora|
Computer Software Company33%
Comms Service Provider12%
K 12 Educational Company Or School7%
No Data Available