Compare Cherwell Service Management vs. salesforce.com Desk.com [EOL]

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Questions from the Community
Top Answer: The dashboard and the reporting functionality are the solution's most valuable features.
Top Answer: There aren't any costs that I know of that are above and beyond the standard licensing fee.
Top Answer: The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved.
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Ranking
25th
out of 52 in Help Desk Software
Views
1,976
Comparisons
1,619
Reviews
1
Average Words per Review
380
Avg. Rating
7.0
Unranked
In Help Desk Software
Popular Comparisons
Also Known As
Desk.com, Salesforce Assistly
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Cherwell Software
Salesforce
Overview
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

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Learn more about Cherwell Service Management
Learn more about salesforce.com Desk.com [EOL]
Sample Customers
Ausenco, Highlights for Children, B/E AerospaceOne Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
Top Industries
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider12%
K 12 Educational Company Or School7%
Performing Arts6%
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
447,439 professionals have used our research since 2012.
Cherwell Service Management is ranked 25th in Help Desk Software with 1 review while salesforce.com Desk.com [EOL] is ranked unranked in Help Desk Software. Cherwell Service Management is rated 7.0, while salesforce.com Desk.com [EOL] is rated 0.0. The top reviewer of Cherwell Service Management writes "Good dashboard and reporting functionality, but overall not very user-friendly". On the other hand, Cherwell Service Management is most compared with ServiceNow, BMC Helix ITSM, JIRA Service Desk, HEAT Service Management and ManageEngine ServiceDesk Plus, whereas salesforce.com Desk.com [EOL] is most compared with .

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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