Cherwell Service Management vs. ServiceNow Comparison

Cherwell Service Management

ServiceNow

Cherwell Service Management

Read 1 Cherwell Service Management review.

1,937 views|1,594 comparisons

ServiceNow

Read 23 ServiceNow reviews.

55,659 views|32,935 comparisons

Most Helpful Review

Use Cherwell Service Management? Share your opinion.

Anonymous User

Senior System Engineer at a healthcare company

A lot of inherent complexity, but it is stable, powerful, and feature-rich

As an end-user, I have not had any real problems with it. I use the capabilities that I have to and it's one of the tools that I have to use... Read more »

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The dashboard and the reporting functionality are the solution's most valuable features." More Cherwell Service Management Pros »	"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.""Easy to integrate with third-party applications.""This solution is a single-storage for our user community to submit help desk tickets.""The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful." More ServiceNow Pros »
Cons
"The stability, specifically in the on-premises deployment model, could be improved." More Cherwell Service Management Cons »	"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.""It's missing monitoring capabilities.""I do not like the user interface.""Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier." More ServiceNow Cons »

Pricing and Cost Advice

Information Not Available

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.""The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

More ServiceNow Pricing and Cost Advice »

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Questions from the Community
What do you like most about Cherwell Service Management? Top Answer: The dashboard and the reporting functionality are the solution's most valuable features. Read all 2 answers What is your experience regarding pricing and costs for Cherwell Service Management? Top Answer: There aren't any costs that I know of that are above and beyond the standard licensing fee. What needs improvement with Cherwell Service Management? Top Answer: The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved. Read all 2 answers	What Is The Biggest Difference Between BMC Helix and ServiceNow? Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more » Read all 8 answers What are the differences in purchase and maintenance costs for ServiceNow and JIRA Service Desk? Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive Read all 6 answers How do you like the MIM feature in ServiceNow? Top Answer: In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible… more » Read all 3 answers
Ranking
27th out of 53 in Help Desk Software Views 1,937 Comparisons 1,594 Reviews 1 Average Words per Review 380 Rating 7.0	1st out of 53 in Help Desk Software Views 55,659 Comparisons 32,935 Reviews 22 Average Words per Review 521 Rating 8.0
Popular Comparisons
JIRA Service Desk vs. Cherwell Service Management Compared 11% of the time. BMC Helix ITSM vs. Cherwell Service Management Compared 10% of the time. HEAT Service Management vs. Cherwell Service Management Compared 5% of the time. ManageEngine ServiceDesk Plus vs. Cherwell Service Management Compared 4% of the time. Salesforce Service Cloud vs. Cherwell Service Management Compared 3% of the time. See more Cherwell Service Management competitors » + Add more products to compare	BMC Helix ITSM vs. ServiceNow Compared 12% of the time. Pega BPM vs. ServiceNow Compared 7% of the time. JIRA Service Desk vs. ServiceNow Compared 6% of the time. Appian vs. ServiceNow Compared 6% of the time. IPsoft vs. ServiceNow Compared 2% of the time. See more ServiceNow competitors » + Add more products to compare
Learn
Cherwell Software	ServiceNow
Overview
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.	Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.^(TM)
Offer
Learn more about Cherwell Service Management Learn More	Learn more about ServiceNow Learn More
Sample Customers
Ausenco, Highlights for Children, B/E Aerospace	AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
VISITORS READING REVIEWS Computer Software Company31% Comms Service Provider11% Educational Organization6% Performing Arts6%	REVIEWERS Financial Services Firm16% Healthcare Company14% Manufacturing Company11% Computer Software Company9% VISITORS READING REVIEWS Computer Software Company37% Comms Service Provider13% Government7% Financial Services Firm5%
Company Size
No Data Available	REVIEWERS Small Business19% Midsize Enterprise12% Large Enterprise69% VISITORS READING REVIEWS Small Business15% Midsize Enterprise11% Large Enterprise74%

Cherwell Service Management is ranked 27th in Help Desk Software with 1 review while ServiceNow is ranked 1st in Help Desk Software with 23 reviews. Cherwell Service Management is rated 7.0, while ServiceNow is rated 7.8. The top reviewer of Cherwell Service Management writes "Good dashboard and reporting functionality, but overall not very user-friendly". On the other hand, the top reviewer of ServiceNow writes "We are able to significantly leverage the widget concept in the Service Portal". Cherwell Service Management is most compared with JIRA Service Desk, BMC Helix ITSM, HEAT Service Management, ManageEngine ServiceDesk Plus and Salesforce Service Cloud, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and IPsoft.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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