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Questions from the Community | |
Top Answer: The dashboard and the reporting functionality are the solution's most valuable features. Top Answer: There aren't any costs that I know of that are above and beyond the standard licensing fee. Top Answer: The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved. | Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more » Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive Top Answer: In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible… more » |
Ranking | |
Views 1,937 Comparisons 1,594 Reviews 1 Average Words per Review 380 Rating 7.0 | Views 55,659 Comparisons 32,935 Reviews 22 Average Words per Review 521 Rating 8.0 |
Popular Comparisons | |
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Cherwell Software | ServiceNow |
Overview | |
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built. | Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM) |
Offer | |
Learn more about Cherwell Service Management | Learn more about ServiceNow |
Sample Customers | |
Ausenco, Highlights for Children, B/E Aerospace | AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow |
Top Industries | |
Computer Software Company31% Comms Service Provider11% Educational Organization6% Performing Arts6% | Financial Services Firm16% Healthcare Company14% Manufacturing Company11% Computer Software Company9% Computer Software Company37% Comms Service Provider13% Government7% Financial Services Firm5% |
Company Size | |
No Data Available | Small Business19% Midsize Enterprise12% Large Enterprise69% Small Business15% Midsize Enterprise11% Large Enterprise74% |
Cherwell Service Management is ranked 27th in Help Desk Software with 1 review while ServiceNow is ranked 1st in Help Desk Software with 23 reviews. Cherwell Service Management is rated 7.0, while ServiceNow is rated 7.8. The top reviewer of Cherwell Service Management writes "Good dashboard and reporting functionality, but overall not very user-friendly". On the other hand, the top reviewer of ServiceNow writes "We are able to significantly leverage the widget concept in the Service Portal". Cherwell Service Management is most compared with JIRA Service Desk, BMC Helix ITSM, HEAT Service Management, ManageEngine ServiceDesk Plus and Salesforce Service Cloud, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and IPsoft.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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