We performed a comparison between Cherwell Service Management and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The dashboard is very useful to get a quick overview of current tasks."
"The dashboard and the reporting functionality are the solution's most valuable features."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"The most valuable features are problem management and change management."
"All our activities are carried out in the one place."
"The two most valuable features are the portal and reporting."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"The stability, specifically in the on-premises deployment model, could be improved."
"Access is only available if we're on VPN."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"It needs better integration with other tools like Jira."
Earn 20 points
Cherwell Service Management is ranked 19th in Help Desk Software with 6 reviews while TeamSupport is ranked 42nd in Help Desk Software. Cherwell Service Management is rated 7.2, while TeamSupport is rated 7.0. The top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM, whereas TeamSupport is most compared with .
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