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Pricing and Cost Advice
"For an ITIL user, the cost is probably about 50 bucks a month."

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Questions from the Community
Top Answer: Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.
Top Answer: For an ITIL user, the cost is probably about 50 bucks a month.
Top Answer: Application service mapping, GRC, SecOps, and things like that need improvement.
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Ranking
27th
out of 55 in Help Desk Software
Views
1,610
Comparisons
1,259
Reviews
2
Average Words per Review
385
Rating
7.0
41st
out of 55 in Help Desk Software
Views
72
Comparisons
63
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Overview
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch.

Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love.

Try Teamwork Desk for free for 30 days—no credit card details required.

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Sample Customers
Ausenco, Highlights for Children, B/E Aerospace
Chupi
Top Industries
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider13%
Government6%
Educational Organization6%
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
536,244 professionals have used our research since 2012.

Cherwell Service Management is ranked 27th in Help Desk Software with 2 reviews while Teamwork Desk is ranked 41st in Help Desk Software. Cherwell Service Management is rated 7.0, while Teamwork Desk is rated 0.0. The top reviewer of Cherwell Service Management writes "A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement". On the other hand, Cherwell Service Management is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, HEAT Service Management and ManageEngine ServiceDesk Plus, whereas Teamwork Desk is most compared with Freshdesk.

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