We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"For an ITIL user, the cost is probably about 50 bucks a month."
Earn 20 points
Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch.
Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love.
Try Teamwork Desk for free for 30 days—no credit card details required.
Cherwell Service Management is ranked 27th in Help Desk Software with 2 reviews while Teamwork Desk is ranked 41st in Help Desk Software. Cherwell Service Management is rated 7.0, while Teamwork Desk is rated 0.0. The top reviewer of Cherwell Service Management writes "A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement". On the other hand, Cherwell Service Management is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, HEAT Service Management and ManageEngine ServiceDesk Plus, whereas Teamwork Desk is most compared with Freshdesk.
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.