We performed a comparison between Cherwell Service Management and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The dashboard and the reporting functionality are the solution's most valuable features."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"The dashboard is very useful to get a quick overview of current tasks."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"All our activities are carried out in the one place."
"The most valuable features are problem management and change management."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The most valuable feature is the metering capability."
"The flexibility is the product's most valuable feature."
"This solution has made us aware that we are over-provisioning our virtual machines."
"I like the integration with other applications or vendors."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"Access is only available if we're on VPN."
"The stability, specifically in the on-premises deployment model, could be improved."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"The pricing model is complicated and would be more predictable if it were simplified."
"I would like it if they could provide their customers with more qualified support."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"Better integration with other VMware toolsets would be beneficial."
Cherwell Service Management is ranked 13th in IT Service Management (ITSM) with 6 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. Cherwell Service Management is rated 7.2, while vRealize Business for Cloud is rated 8.4. The top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
