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Cherwell Service Management vs Xtraction for CA Service Management [EOL] comparison

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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Cherwell Service Management and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
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767,496 professionals have used our research since 2012.
Featured Review
Thobile Moeketsi
Having everything in one location has significantly improved our efficiency and reporting
Previously, the processes we now use Service Management for, were done manually. Implementing CSM has made us very efficient and we're now able to... Read more →
Anonymous User
It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports...
It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "For an ITIL user, the cost is probably about 50 bucks a month."

    • More Cherwell Service Management Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Cherwell Service Management?
    Top Answer:All our activities are carried out in the one place.
    Read all 5 answers   →
    What needs improvement with Cherwell Service Management?
    Top Answer:We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to… more »
    Read all 5 answers   →
    What is your primary use case for Cherwell Service Management?
    Top Answer:We use the solution for IT service management, it's the key process for recording incidents or problems, and change management. We are customers of Cherwell and I'm an enterprise architect.
    Read all 5 answers   →
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    Earn 20 points

    Ranking
    13th
    out of 49 in IT Service Management (ITSM)
    Views
    1,256
    Comparisons
    635
    Reviews
    1
    Average Words per Review
    477
    Rating
    9.0
    Unranked
    In IT Service Management (ITSM)
    Comparisons
    Learn More
    Ivanti
    Broadcom
    Overview
    Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

    Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

    Learn More: https://www.ca.com/us/products...

    Sample Customers
    Ausenco, Highlights for Children, B/E Aerospace
    ERGO
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization52%
    Government11%
    Computer Software Company5%
    Retailer4%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business10%
    Midsize Enterprise58%
    Large Enterprise33%
    No Data Available
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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    767,496 professionals have used our research since 2012.

    Cherwell Service Management is ranked 13th in IT Service Management (ITSM) with 6 reviews while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM). Cherwell Service Management is rated 7.2, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM, whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.