We performed a comparison between Cherwell Service Management and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.
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Cherwell Service Management is ranked 13th in IT Service Management (ITSM) with 6 reviews while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM). Cherwell Service Management is rated 7.2, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM, whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.
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