Compare Cherwell Service Management vs. Zendesk

Cherwell Service Management is ranked 18th in Help Desk Software with 1 review while Zendesk is ranked 17th in Help Desk Software. Cherwell Service Management is rated 6.0, while Zendesk is rated 0. The top reviewer of Cherwell Service Management writes "The dashboard is very useful to get a quick overview of current tasks. Plug-ins to JIRA would be welcome. ". On the other hand, Cherwell Service Management is most compared with ServiceNow, BMC Helix Remedy and JIRA Service Desk, whereas Zendesk is most compared with ServiceNow, Atlassian Confluence and JIRA Service Desk.
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Ranking
18th
out of 44 in Help Desk Software
Views
2,680
Comparisons
2,127
Reviews
1
Average Words per Review
145
Avg. Rating
6.0
17th
out of 44 in Help Desk Software
Views
5,225
Comparisons
4,103
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 46% of the time.
Compared 8% of the time.
Compared 7% of the time.
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Cherwell Software
Zendesk
Overview
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Sample Customers
Ausenco, Highlights for Children, B/E AerospaceShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,593 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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