Cisco CCX is ranked 4th in IVR Systems while Convergys Intelligent Voice Portal is ranked 6th in IVR Systems. Cisco CCX is rated 9.0, while Convergys Intelligent Voice Portal is rated 0.0. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud CX, NICE CXone, Nuance IVR and Five9, whereas Convergys Intelligent Voice Portal is most compared with Nuance IVR and Voxeo Prophecy.
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