Cisco CCX vs Convergys Intelligent Voice Portal comparison

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Featured Review
Ranking
4th
out of 16 in IVR Systems
Views
300
Comparisons
273
Reviews
0
Average Words per Review
0
Rating
N/A
6th
out of 16 in IVR Systems
Views
132
Comparisons
103
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CCX
Intelligent Voice Portal
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Convergys
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Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
Convergys Intelligent Voice Portal transforms your IVR from a "black box" to a customer-focused business asset.
Sample Customers
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
DIRECTV
Top Industries
VISITORS READING REVIEWS
Computer Software Company15%
Financial Services Firm13%
Healthcare Company10%
Manufacturing Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise16%
Large Enterprise69%
No Data Available

Cisco CCX is ranked 4th in IVR Systems while Convergys Intelligent Voice Portal is ranked 6th in IVR Systems. Cisco CCX is rated 9.0, while Convergys Intelligent Voice Portal is rated 0.0. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud CX, NICE CXone, Nuance IVR and Five9, whereas Convergys Intelligent Voice Portal is most compared with Nuance IVR and Voxeo Prophecy.

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