Compare Cisco CCX vs. Five9

Cisco CCX is ranked 2nd in Contact Center Infrastructure with 1 review while Five9 is ranked 5th in Contact Center Infrastructure. Cisco CCX is rated 9.0, while Five9 is rated 0. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud and Avaya Aura, whereas Five9 is most compared with Cisco CCX, Genesys Cloud and Avaya Call Center.
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Cisco CCX Logo
1,822 views|1,578 comparisons
Five9 Logo
1,241 views|788 comparisons
Most Helpful Review
Quotes From Members

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Ranking
Views
1,822
Comparisons
1,578
Reviews
1
Average Words per Review
107
Avg. Rating
9.0
Views
1,241
Comparisons
788
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 13% of the time.
Compared 11% of the time.
Compared 19% of the time.
Compared 16% of the time.
Compared 15% of the time.
Also Known As
CCX
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Five9
Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

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Sample Customers
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
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