Compare Cisco CCX vs. Five9

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Cisco CCX Logo
2,092 views|1,800 comparisons
Five9 Logo
1,593 views|1,223 comparisons
Ranking
Views
2,092
Comparisons
1,800
Reviews
0
Average Words per Review
0
Rating
N/A
Views
1,593
Comparisons
1,223
Reviews
0
Average Words per Review
0
Rating
N/A
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Also Known As
CCX
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Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

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Sample Customers
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
Top Industries
VISITORS READING REVIEWS
Comms Service Provider33%
Computer Software Company25%
Healthcare Company7%
Government6%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider17%
Non Profit6%
Government5%

Cisco CCX is ranked 2nd in Contact Center Infrastructure while Five9 is ranked 3rd in Contact Center Infrastructure. Cisco CCX is rated 0.0, while Five9 is rated 0.0. On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud, Nuance IVR, Cisco CVP and Verint Vovici, whereas Five9 is most compared with Amazon Connect, Cisco Webex Contact Center, Genesys Cloud, Avaya IX Contact Center and Cisco Contact Center Enterprise.

See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.