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Compare Cisco CCX vs. Genesys Cloud

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Cisco CCX Logo
1,920 views|1,685 comparisons
Genesys Cloud Logo
5,650 views|5,183 comparisons
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Top Answer: Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
Ranking
2nd
out of 15 in IVR Systems
Views
1,920
Comparisons
1,685
Reviews
0
Average Words per Review
0
Rating
N/A
1st
Views
5,650
Comparisons
5,183
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CCX
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
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Sample Customers
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
VISITORS READING REVIEWS
Comms Service Provider32%
Computer Software Company24%
Healthcare Company7%
Government5%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider17%
Media Company9%
Financial Services Firm6%

Cisco CCX is ranked 2nd in IVR Systems while Genesys Cloud is ranked 1st in Contact Center Platforms. Cisco CCX is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Five9, Cisco CVP, Nuance IVR and Verint Vovici, whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Genesys PureConnect, Verint Workforce Engagement Cloud and NICE CXone.

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