Compare Cisco CCX vs. Genesys Cloud

Cisco CCX is ranked 3rd in IVR Systems with 1 review while Genesys Cloud is ranked 2nd in Contact Center Platforms. Cisco CCX is rated 9.0, while Genesys Cloud is rated 0. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud and Avaya Aura, whereas Genesys Cloud is most compared with Cisco Contact Center Enterprise, Avaya Call Center and Avaya Aura.
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Cisco CCX Logo
1,872 views|1,628 comparisons
Genesys Cloud Logo
4,046 views|3,639 comparisons
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Quotes From Members

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Ranking
3rd
out of 16 in IVR Systems
Views
1,872
Comparisons
1,628
Reviews
1
Average Words per Review
107
Avg. Rating
9.0
2nd
Views
4,046
Comparisons
3,639
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 14% of the time.
Compared 10% of the time.
Compared 15% of the time.
Compared 11% of the time.
Also Known As
CCXGenesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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Cisco
Genesys
Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
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Sample Customers
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
VISITORS READING REVIEWS
Software R&D Company30%
Comms Service Provider28%
Government11%
Real Estate/Law Firm4%
VISITORS READING REVIEWS
Software R&D Company38%
Comms Service Provider19%
Media Company10%
Insurance Company5%
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