Cisco CCX is ranked 3rd in Contact Center Infrastructure while NEC UNIVERGE UC&C Contact Center is ranked 10th in Contact Center Infrastructure. Cisco CCX is rated 9.0, while NEC UNIVERGE UC&C Contact Center is rated 0.0. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud CX, NICE CXone, Nuance IVR and Five9, whereas NEC UNIVERGE UC&C Contact Center is most compared with .
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