Compare Cisco CCX vs. NICE CXone

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Cisco CCX Logo
2,092 views|1,800 comparisons
NICE CXone Logo
733 views|463 comparisons
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511,521 professionals have used our research since 2012.
Ranking
2nd
out of 15 in IVR Systems
Views
2,092
Comparisons
1,800
Reviews
0
Average Words per Review
0
Rating
N/A
1st
out of 15 in IVR Systems
Views
733
Comparisons
463
Reviews
6
Average Words per Review
434
Rating
9.0
Popular Comparisons
Also Known As
CCX
NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
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Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.

​NICE (formerly NICE inContact) works with organizations of all sizes to create customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone, a complete cloud customer experience platform, the vendor combines Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, to enable an exceptional agent and customer experience—every time and on every channel.

NICE is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE's platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.

    Offer
    Learn more about Cisco CCX
    Learn more about NICE CXone
    Sample Customers
    Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider33%
    Computer Software Company25%
    Healthcare Company7%
    Government6%
    VISITORS READING REVIEWS
    Comms Service Provider29%
    Computer Software Company23%
    Government7%
    Retailer6%

    Cisco CCX is ranked 2nd in IVR Systems while NICE CXone is ranked 1st in IVR Systems with 6 reviews. Cisco CCX is rated 0.0, while NICE CXone is rated 9.0. On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud, Five9 and Nuance IVR, whereas NICE CXone is most compared with Genesys Cloud, Nuance IVR, Genesys PureConnect, Five9 and Calabrio WFM.

    See our list of best IVR Systems vendors.

    We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.