Compare Cisco CCX vs. Nuance IVR

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Cisco CCX Logo
2,070 views|1,790 comparisons
Nuance IVR Logo
690 views|572 comparisons
Ranking
2nd
out of 15 in IVR Systems
Views
2,070
Comparisons
1,790
Reviews
0
Average Words per Review
0
Rating
N/A
3rd
out of 15 in IVR Systems
Views
690
Comparisons
572
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
CCX
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Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
Creating a positive opinion of your company means making it easy for customers to get what they need. With Nuance IVR, your callers will feel like they're talking with their very own personal assistant.
Offer
Learn more about Cisco CCX
Learn more about Nuance IVR
Sample Customers
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
Home Credit Bank, Acer America
Top Industries
VISITORS READING REVIEWS
Comms Service Provider33%
Computer Software Company24%
Healthcare Company7%
Government6%
VISITORS READING REVIEWS
Comms Service Provider28%
Computer Software Company25%
Financial Services Firm8%
Healthcare Company6%

Cisco CCX is ranked 2nd in IVR Systems while Nuance IVR is ranked 3rd in IVR Systems. Cisco CCX is rated 0.0, while Nuance IVR is rated 0.0. On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud, Five9, Cisco CVP and Verint Vovici, whereas Nuance IVR is most compared with Convergys Intelligent Voice Portal, Verint Vovici, NICE CXone, West Holly and Cisco CVP.

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