Cisco CCX is ranked 4th in IVR Systems while Nuance IVR is ranked 1st in IVR Systems. Cisco CCX is rated 9.0, while Nuance IVR is rated 8.0. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". On the other hand, the top reviewer of Nuance IVR writes "The most complete and effective voice recognition offering". Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud CX, NICE CXone, Five9 and Cisco CVP, whereas Nuance IVR is most compared with NICE CXone, Genesys Voice Platform, Cisco CVP, West Holly and Verint IVR and Voice Self-Service.
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