Compare Cisco CCX vs. Verint Vovici

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Cisco CCX Logo
2,070 views|1,790 comparisons
Verint Vovici Logo
227 views|147 comparisons
Ranking
2nd
out of 15 in IVR Systems
Views
2,070
Comparisons
1,790
Reviews
0
Average Words per Review
0
Rating
N/A
7th
out of 15 in IVR Systems
Views
227
Comparisons
147
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
CCX
Vovici
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Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
Survey Software, Web Survey, Online Surveys, EFM (Enterprise Feedback Management) from Vovici. Engage customers, increase customer loyalty with Voice of the Customer solutions.
Offer
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Learn more about Verint Vovici
Sample Customers
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
New York Life, Elavon, Technology Services Industry Association, VSP Vision Care, Tinker Federal Credit Union, St. James School in Stratford
Top Industries
VISITORS READING REVIEWS
Comms Service Provider33%
Computer Software Company24%
Healthcare Company7%
Government6%
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Cisco CCX is ranked 2nd in IVR Systems while Verint Vovici is ranked 7th in IVR Systems. Cisco CCX is rated 0.0, while Verint Vovici is rated 0.0. On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud, Five9, Nuance IVR and NICE CXone, whereas Verint Vovici is most compared with Nuance IVR.

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