We performed a comparison between Cisco CloudCenter and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Cisco has a lot of published information and documentation that helps users understand the product and its offering very well."
"The solution is agile and it has APIs for integration."
"The initial setup is fairly straightforward if you have a basic setup."
"Cisco CloudCenter's scalability is good."
"You can scale it easily."
"The initial setup process is straightforward."
"The solution includes a lot of features and is useful because you can configure all the way down to ports."
"Upgrades are very simple as well because they've allowed us to get updates directly in the CloudCenter Suite manager. If you need to do an upgrade to your setup afterward, you just push a button and it rolls out the parts and retires the old ones. It's seamless and very simple compared to what we've done before."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"Ability to scan barcodes and a great search feature."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The solution’s timely automated triggers increase our IT team’s productivity."
"The solution has been stable."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"We found the initial setup to be very simple."
"Improvements are needed in UI and multi-tenancy for this solution."
"They should provide an entire cloud offering, from architecture to network security features."
"I'm not a big fan of CloudCenter. I don't have anything against it, however, the on-premise version has been so hard to upgrade and maintain."
"You don't get all the solution's benefits if you have older switches."
"They can add some of those features to make the platform more usable for different backgrounds and developer skills."
"The tool should improve its security on the XDR part."
"The improvement I would like to see is not one thing particular to CloudCenter. I'd say it's more of a message that the system is still using a lot of the different products and if they would all just fit better together, they all could be faster together."
"The solution needs to be more simple."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"Not integrated with Google."
"The round robin ticketing feature that they have is not ideal."
"It's hard to interact directly with the users themselves."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"The chat portal is not that great."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"Freshservice could improve the integration with Microsoft Outlook."
Cisco CloudCenter is ranked 18th in Cloud Management with 9 reviews while Freshservice is ranked 14th in Cloud Management with 29 reviews. Cisco CloudCenter is rated 7.8, while Freshservice is rated 8.0. The top reviewer of Cisco CloudCenter writes "Useful features for configuring down to ports but extremely expensive". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". Cisco CloudCenter is most compared with Cisco Intersight, VMware Aria Automation, Cisco UCS Director, CloudStack and Faddom, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus. See our Cisco CloudCenter vs. Freshservice report.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
