We performed a comparison between Cisco CloudCenter and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Upgrades are very simple as well because they've allowed us to get updates directly in the CloudCenter Suite manager. If you need to do an upgrade to your setup afterward, you just push a button and it rolls out the parts and retires the old ones. It's seamless and very simple compared to what we've done before."
"The solution includes a lot of features and is useful because you can configure all the way down to ports."
"The initial setup is fairly straightforward if you have a basic setup."
"You can scale it easily."
"The initial setup process is straightforward."
"Cisco CloudCenter's scalability is good."
"I can define all components and create a blueprint for consumption across all services."
"The solution is agile and it has APIs for integration."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"I like the solution due to the fact that it's scalable."
"Provides everything in one solution."
"The way this solution has helped us is that it improved our communication."
"The solution is very capable and user friendly."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"I am impressed with the tool's ability to track information in an easy way."
"The solution needs to be more simple."
"Improvements are needed in UI and multi-tenancy for this solution."
"I'm not a big fan of CloudCenter. I don't have anything against it, however, the on-premise version has been so hard to upgrade and maintain."
"They can add some of those features to make the platform more usable for different backgrounds and developer skills."
"For many clients, the main problem with the solution is the price. Cisco is very expensive. If they could somehow make the pricing more competitive, that would be a big draw."
"The improvement I would like to see is not one thing particular to CloudCenter. I'd say it's more of a message that the system is still using a lot of the different products and if they would all just fit better together, they all could be faster together."
"You don't get all the solution's benefits if you have older switches."
"They should provide an entire cloud offering, from architecture to network security features."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The security policies could be increased."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"There is room for improvement in the stability of ServiceNow."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The out-of-the-box reporting feature is not as user friendly as other tools."
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Cisco CloudCenter is ranked 18th in Cloud Management with 9 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Cisco CloudCenter is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco CloudCenter writes "Useful features for configuring down to ports but extremely expensive". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco CloudCenter is most compared with Cisco Intersight, VMware Aria Automation, Cisco UCS Director, CloudStack and Faddom, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cisco CloudCenter vs. ServiceNow IT Operations Management report.
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We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
