Cisco Contact Center Enterprise vs. Five9

As of February 2019, Cisco Contact Center Enterprise is ranked 4th in Contact Center Infrastructure vs Five9 which is ranked 2nd in Contact Center Infrastructure with 2 reviews. The top reviewer of Five9 writes "We have moved to the email service provided by Five9, and are able to handle interactions much better". Cisco Contact Center Enterprise is most compared with Genesys, Avaya Aura and Cisco CCX. Five9 is most compared with Cisco Contact Center Enterprise, Genesys PureConnect and Genesys.
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Cisco Contact Center Enterprise Logo
4,626 views|2,835 comparisons
Five9 Logo
1,422 views|815 comparisons
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Quotes From Members

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Use our free recommendation engine to learn which Contact Center Infrastructure solutions are best for your needs.
317,134 professionals have used our research since 2012.
Ranking
Views
4,626
Comparisons
2,835
Reviews
0
Followers
67
Avg. Rating
N/A
Views
1,422
Comparisons
815
Reviews
2
Followers
36
Avg. Rating
8.5
Top Comparisons
Compared 17% of the time.
Compared 13% of the time.
Also Known As
Contact Center Enterprise
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Cisco
Five9
Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

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Learn more about Five9
Sample Customers
Cimpress, Energisa, Raiffeisen BankSiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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