Cisco Contact Center Enterprise vs. Five9

Cisco Contact Center Enterprise is ranked 4th in Contact Center Infrastructure vs Five9 which is ranked 2nd in Contact Center Infrastructure with 2 reviews. The top reviewer of Five9 writes "We have moved to the email service provided by Five9, and are able to handle interactions much better". Cisco Contact Center Enterprise is most compared with Avaya Aura, Genesys and Cisco CCX. Five9 is most compared with Genesys PureConnect, Cisco Contact Center Enterprise and Interactive Intelligence PureCloud.
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Quotes From Members Comparing Cisco Contact Center Enterprise vs. Five9

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Ranking
Views
4,387
Comparisons
2,881
Reviews
0
Followers
67
Avg. Rating
N/A
Views
1,308
Comparisons
791
Reviews
2
Followers
37
Avg. Rating
8.5
Unranked
In Contact Center Infrastructure
Top Comparisons
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Compared 22% of the time.
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Compared 29% of the time.
Also Known As
Contact Center Enterprise
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Five9
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Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

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Sample Customers
Cimpress, Energisa, Raiffeisen BankSiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
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