Cisco Contact Center Enterprise vs. Five9

Cisco Contact Center Enterprise is ranked 4th in Contact Center Infrastructure vs Five9 which is ranked 2nd in Contact Center Infrastructure with 2 reviews. The top reviewer of Five9 writes "We have moved to the email service provided by Five9, and are able to handle interactions much better". Cisco Contact Center Enterprise is most compared with Avaya Aura, Genesys and Cisco CCX. Five9 is most compared with Genesys PureConnect, Cisco Contact Center Enterprise and Interactive Intelligence PureCloud.
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Quotes From Members Comparing Cisco Contact Center Enterprise vs. Five9

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295,143 professionals have used our research since 2012.
Ranking
RANKING
Views
4,161
Comparisons
2,978
Reviews
0
Followers
66
Avg. Rating
N/A
Views
1,202
Comparisons
801
Reviews
2
Followers
41
Avg. Rating
8.5
Top Comparisons
Top ComparisonsSee more Cisco Contact Center Enterprise competitors »
Compared 23% of the time.
See more Five9 competitors »
Also Known As
Also Known AsContact Center Enterprise
Website/Video
Website/VideoCisco
Five9
Overview
OverviewCisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

OFFER
Learn more about Cisco Contact Center Enterprise
Learn more about Five9
Sample Customers
Sample CustomersCimpress, Energisa, Raiffeisen BankSiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers

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