Compare Cisco Contact Center Enterprise vs. Five9

Cisco Contact Center Enterprise is ranked 5th in Contact Center Infrastructure while Five9 is ranked 2nd in Contact Center Infrastructure with 2 reviews. Cisco Contact Center Enterprise is rated 0, while Five9 is rated 8.6. On the other hand, the top reviewer of Five9 writes "We have moved to the email service provided by Five9, and are able to handle interactions much better". Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys and Avaya Aura, whereas Five9 is most compared with Cisco Contact Center Enterprise, Genesys and Genesys PureConnect.
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Cisco Contact Center Enterprise Logo
3,048 views|2,740 comparisons
Five9 Logo
1,289 views|856 comparisons
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Ranking
Views
3,048
Comparisons
2,740
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
1,289
Comparisons
856
Reviews
2
Average Words per Review
352
Avg. Rating
8.5
Top Comparisons
Compared 15% of the time.
Compared 14% of the time.
Also Known As
Contact Center Enterprise
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Five9
Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

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Sample Customers
Cimpress, Energisa, Raiffeisen BankSiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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