Compare Cisco Contact Center Enterprise vs. Five9

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Cisco Contact Center Enterprise Logo
2,388 views|2,204 comparisons
Five9 Logo
1,593 views|1,223 comparisons
Ranking
Views
2,388
Comparisons
2,204
Reviews
0
Average Words per Review
0
Rating
N/A
Views
1,593
Comparisons
1,223
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Contact Center Enterprise
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Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Offer
Learn more about Cisco Contact Center Enterprise
Learn more about Five9
Sample Customers
Cimpress, Energisa, Raiffeisen Bank
SiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
Top Industries
VISITORS READING REVIEWS
Comms Service Provider33%
Computer Software Company23%
Healthcare Company6%
Government6%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider17%
Non Profit6%
Government5%

Cisco Contact Center Enterprise is ranked 1st in Contact Center Infrastructure while Five9 is ranked 3rd in Contact Center Infrastructure. Cisco Contact Center Enterprise is rated 0.0, while Five9 is rated 0.0. On the other hand, Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys Cloud, Mitel Contact Center Solutions, NEC UNIVERGE UC&C Contact Center and Huawei CCIP, whereas Five9 is most compared with Amazon Connect, Cisco Webex Contact Center, Genesys Cloud, Avaya IX Contact Center and 8x8 Contact Center.

See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.