Compare Cisco Contact Center Enterprise vs. Genesys

Cisco Contact Center Enterprise is ranked 5th in Contact Center Infrastructure while Genesys is ranked 4th in Contact Center Infrastructure. Cisco Contact Center Enterprise is rated 0, while Genesys is rated 0. On the other hand, Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys and Avaya Aura, whereas Genesys is most compared with Cisco Contact Center Enterprise, Avaya Aura and Aspect.
Cancel
You must select at least 2 products to compare!
Cisco Contact Center Enterprise Logo
2,991 views|2,698 comparisons
Genesys Logo
3,990 views|3,626 comparisons
Ranking
Views
2,991
Comparisons
2,698
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
3,990
Comparisons
3,626
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 14% of the time.
Compared 11% of the time.
Also Known As
Contact Center EnterpriseGenesys Customer Interaction Management Platform
Learn
Cisco
Genesys
Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
Offer
Learn more about Cisco Contact Center Enterprise
Learn more about Genesys
Sample Customers
Cimpress, Energisa, Raiffeisen BankVodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Sign Up with Email