Cisco Contact Center Enterprise vs. Huawei CCIP

As of February 2019, Cisco Contact Center Enterprise is ranked 4th in Contact Center Infrastructure vs Huawei CCIP which is ranked 11th in Contact Center Infrastructure. Cisco Contact Center Enterprise is most compared with Genesys, Avaya Aura and Cisco CCX. Huawei CCIP is most compared with Avaya Aura.
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Also Known As
Contact Center Enterprise
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Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.Huawei Contact Center (CC) solution creates a multimedia services center for enterprises and businesses to offer effective customer and marketing services. Huawei's full-service solution, with a flexible, cloud-based architecture, can transform your business into a valuable, profit center.
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Sample Customers
Cimpress, Energisa, Raiffeisen BankChina Merchants Bank (CMB), Ping An Insurance Company
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