Cisco Contact Center Enterprise vs. NEC UNIVERGE UC&C Contact Center

As of February 2019, Cisco Contact Center Enterprise is ranked 4th in Contact Center Infrastructure vs NEC UNIVERGE UC&C Contact Center which is ranked 14th in Contact Center Infrastructure. Cisco Contact Center Enterprise is most compared with Genesys, Avaya Aura and Cisco CCX. NEC UNIVERGE UC&C Contact Center is most compared with Avaya Aura and Cisco Contact Center Enterprise.
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Also Known As
Contact Center EnterpriseUNIVERGE UC&C Contact Center
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NEC
Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.UNIVERGE Business ConneCT, NEC's versatile all-in-one Unified Communications & Collaboration (UC&C) suite, integrates all communication streams and presents them in a single view, giving employees control over how and when to be contacted, via a choice of devices - in the office, at home and on the move. Business ConneCT includes call control, presence, voicemail, operator and directory services, as well as a comprehensive contact center.
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Sample Customers
Cimpress, Energisa, Raiffeisen BankNippon Express, Virtua Healthcare System, Ministry of Education Province of San Juan Argentina, Taj Hotels Resorts and Palaces, Olive View-UCLA Medical Center, Minaminihon Information Processing Center, Tift Regional Medical Center, TORO National Support Network

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