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Cisco Contact Center Enterprise vs NEC UNIVERGE UC&C Contact Center comparison

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Featured Review
Waqas Amin
The ease of integration and documentation are valuable features.
Use NEC UNIVERGE UC&C Contact Center?
Ranking
2nd
out of 15 in Contact Center Infrastructure
Views
834
Comparisons
792
Reviews
0
Average Words per Review
0
Rating
N/A
9th
out of 15 in Contact Center Infrastructure
Views
57
Comparisons
44
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Contact Center Enterprise
UNIVERGE UC&C Contact Center
Learn More
Cisco
NEC
Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
UNIVERGE Business ConneCT, NEC's versatile all-in-one Unified Communications & Collaboration (UC&C) suite, integrates all communication streams and presents them in a single view, giving employees control over how and when to be contacted, via a choice of devices - in the office, at home and on the move. Business ConneCT includes call control, presence, voicemail, operator and directory services, as well as a comprehensive contact center.
Sample Customers
Cimpress, Energisa, Raiffeisen Bank
Nippon Express, Virtua Healthcare System, Ministry of Education Province of San Juan Argentina, Taj Hotels Resorts and Palaces, Olive View-UCLA Medical Center, Minaminihon Information Processing Center, Tift Regional Medical Center, TORO National Support Network
Top Industries
VISITORS READING REVIEWS
Computer Software Company21%
Healthcare Company10%
Financial Services Firm9%
Manufacturing Company9%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise12%
Large Enterprise73%
No Data Available

Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure while NEC UNIVERGE UC&C Contact Center is ranked 9th in Contact Center Infrastructure. Cisco Contact Center Enterprise is rated 9.0, while NEC UNIVERGE UC&C Contact Center is rated 0.0. The top reviewer of Cisco Contact Center Enterprise writes "The ease of integration and documentation are valuable features". On the other hand, Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys Cloud CX and Five9, whereas NEC UNIVERGE UC&C Contact Center is most compared with .

See our list of best Contact Center Infrastructure vendors.

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