Cisco Contact Center Enterprise vs Openscape Contact Center comparison

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Featured Review
Waqas Amin
Use Openscape Contact Center?
Ranking
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815
Reviews
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0
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Views
46
Comparisons
21
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Also Known As
Contact Center Enterprise
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Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
OpenScape Contact Center Enterprise is an integrated multi-channel contact center solution featuring advanced skills-based routing for the mid-to-large contact center, with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center Enterprise servers can be networked across physical or virtual sites for increased scalability to up to 7,500 active agents.
Sample Customers
Cimpress, Energisa, Raiffeisen Bank
Information Not Available
Top Industries
VISITORS READING REVIEWS
Computer Software Company21%
Healthcare Company10%
Financial Services Firm10%
Manufacturing Company9%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise11%
Large Enterprise74%
No Data Available

Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure while Openscape Contact Center is ranked 14th in Contact Center Infrastructure. Cisco Contact Center Enterprise is rated 9.0, while Openscape Contact Center is rated 0.0. The top reviewer of Cisco Contact Center Enterprise writes "The ease of integration and documentation are valuable features". On the other hand, Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys Cloud CX and Five9, whereas Openscape Contact Center is most compared with .

See our list of best Contact Center Infrastructure vendors.

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