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Cisco Contact Center Enterprise vs Syntellect CosmoCom comparison

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Featured Review
Waqas Amin
The ease of integration and documentation are valuable features.
Use Syntellect CosmoCom?
Ranking
2nd
out of 15 in Contact Center Infrastructure
Views
834
Comparisons
792
Reviews
0
Average Words per Review
0
Rating
N/A
15th
out of 15 in Contact Center Infrastructure
Views
17
Comparisons
17
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Contact Center Enterprise
CosmoCom
Learn More
Cisco
Enghouse Interactive
Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Information Not Available
Sample Customers
Cimpress, Energisa, Raiffeisen Bank
Helly Hansen, PlaceMakers, Scottish Borders Council, Spotless Group Limited, Affinion International, Green Mountain Energy, Metro Bank, MobilePeople
Top Industries
VISITORS READING REVIEWS
Computer Software Company21%
Healthcare Company10%
Financial Services Firm9%
Manufacturing Company9%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise12%
Large Enterprise73%
No Data Available

Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure while Syntellect CosmoCom is ranked 15th in Contact Center Infrastructure. Cisco Contact Center Enterprise is rated 9.0, while Syntellect CosmoCom is rated 0.0. The top reviewer of Cisco Contact Center Enterprise writes "The ease of integration and documentation are valuable features". On the other hand, Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys Cloud CX and Five9, whereas Syntellect CosmoCom is most compared with .

See our list of best Contact Center Infrastructure vendors.

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