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Also Known As
|Also Known As||Contact Center Enterprise||Hermes.Net|
|Overview||Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.|
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|Sample Customers||Cimpress, Energisa, Raiffeisen Bank||Filiassur|