Compare Cisco CVP vs. Convergys Intelligent Voice Portal

Cisco CVP is ranked 4th in IVR Systems while Convergys Intelligent Voice Portal is ranked 7th in IVR Systems. Cisco CVP is rated 0, while Convergys Intelligent Voice Portal is rated 0. On the other hand, Cisco CVP is most compared with Nuance IVR, Cisco CCX and Avaya Aura, whereas Convergys Intelligent Voice Portal is most compared with Genesys Voice Platform, Nuance IVR and Avaya Aura.
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Ranking
4th
out of 14 in IVR Systems
Views
544
Comparisons
482
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
7th
out of 14 in IVR Systems
Views
247
Comparisons
212
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 43% of the time.
Compared 40% of the time.
Compared 18% of the time.
Also Known As
CVPIntelligent Voice Portal
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Cisco
Convergys
Overview
Cisco Unified Customer Voice Portal (Unified CVP) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This award-winning product provides IP-based self‑service and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive-Voice-Response (IVR) system or transparently integrated with a contact center.Convergys Intelligent Voice Portal transforms your IVR from a "black box" to a customer-focused business asset.
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Sample Customers
Sony Marketing (Japan) Inc.DIRECTV
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