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Cisco CVP vs Convergys Intelligent Voice Portal comparison

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Ranking
5th
out of 16 in IVR Systems
Views
236
Comparisons
210
Reviews
0
Average Words per Review
0
Rating
N/A
6th
out of 16 in IVR Systems
Views
123
Comparisons
94
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CVP
Intelligent Voice Portal
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Cisco
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Convergys
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Overview
Cisco Unified Customer Voice Portal (Unified CVP) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This award-winning product provides IP-based self‑service and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive-Voice-Response (IVR) system or transparently integrated with a contact center.
Convergys Intelligent Voice Portal transforms your IVR from a "black box" to a customer-focused business asset.
Sample Customers
Sony Marketing (Japan) Inc.
DIRECTV

Cisco CVP is ranked 5th in IVR Systems while Convergys Intelligent Voice Portal is ranked 6th in IVR Systems. Cisco CVP is rated 0.0, while Convergys Intelligent Voice Portal is rated 0.0. On the other hand, Cisco CVP is most compared with Nuance IVR and Cisco CCX, whereas Convergys Intelligent Voice Portal is most compared with Nuance IVR and Voxeo Prophecy.

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