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Cisco CVP vs Genesys Voice Platform comparison

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Cisco CVP

236 views|210 comparisons
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Genesys Voice Platform

Read 2 Genesys Voice Platform reviews
295 views|184 comparisons
100% willing to recommend
Featured Review
Use Cisco CVP?
Ibrahim Halil Gogus
Researched Cisco CVP but chose Genesys Voice Platform: Stable, easy to configure, flexible, and customizable
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Pricing and Cost Advice
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  • "In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."

    • More Genesys Voice Platform Pricing and Cost Advice →

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    What do you like most about Genesys Voice Platform?
    Top Answer:The resource managers and the MCPs that are deployed with this solution are the most valuable features.
    What needs improvement with Genesys Voice Platform?
    Top Answer:This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud. I upgrade the solution based on business requirements. If the business… more »
    What is your primary use case for Genesys Voice Platform?
    Top Answer:Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold, music on cue, and to distribute the resources as calls come in. It's part of an… more »
    Ranking
    5th
    out of 16 in IVR Systems
    Views
    236
    Comparisons
    210
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 16 in IVR Systems
    Views
    295
    Comparisons
    184
    Reviews
    2
    Average Words per Review
    832
    Rating
    8.5
    Comparisons
    Also Known As
    CVP
    Learn More
    Cisco
    Video Not Available
    Genesys
    Overview
    Cisco Unified Customer Voice Portal (Unified CVP) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This award-winning product provides IP-based self‑service and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive-Voice-Response (IVR) system or transparently integrated with a contact center.
    Information Not Available
    Sample Customers
    Sony Marketing (Japan) Inc.
    Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Government16%
    Healthcare Company13%
    Insurance Company9%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise17%
    Large Enterprise69%

    Cisco CVP is ranked 5th in IVR Systems while Genesys Voice Platform is ranked 2nd in IVR Systems with 2 reviews. Cisco CVP is rated 0.0, while Genesys Voice Platform is rated 8.6. On the other hand, the top reviewer of Genesys Voice Platform writes "Customizable solution for housing media files and distributing resources as calls come in". Cisco CVP is most compared with Nuance IVR and Cisco CCX, whereas Genesys Voice Platform is most compared with Nuance IVR.

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