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Cisco CVP vs Nuance IVR comparison

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Cisco CVP

236 views|210 comparisons
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Nuance IVR

Read 1 Nuance IVR review
731 views|652 comparisons
100% willing to recommend
Featured Review
Use Cisco CVP?
Anonymous User
The most complete and effective voice recognition offering
Ranking
5th
out of 16 in IVR Systems
Views
236
Comparisons
210
Reviews
0
Average Words per Review
0
Rating
N/A
1st
out of 16 in IVR Systems
Views
731
Comparisons
652
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CVP
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Cisco
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Nuance
Overview
Cisco Unified Customer Voice Portal (Unified CVP) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This award-winning product provides IP-based self‑service and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive-Voice-Response (IVR) system or transparently integrated with a contact center.
Creating a positive opinion of your company means making it easy for customers to get what they need. With Nuance IVR, your callers will feel like they're talking with their very own personal assistant.
Sample Customers
Sony Marketing (Japan) Inc.
Home Credit Bank, Acer America
Top Industries
No Data Available
VISITORS READING REVIEWS
Financial Services Firm18%
Computer Software Company13%
Healthcare Company7%
Construction Company6%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise11%
Large Enterprise69%

Cisco CVP is ranked 5th in IVR Systems while Nuance IVR is ranked 1st in IVR Systems. Cisco CVP is rated 0.0, while Nuance IVR is rated 8.0. On the other hand, the top reviewer of Nuance IVR writes "The most complete and effective voice recognition offering". Cisco CVP is most compared with Cisco CCX, whereas Nuance IVR is most compared with NICE CXone, Genesys Voice Platform, Cisco CCX, West Holly and Verint IVR and Voice Self-Service.

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