Cisco Data Center Network Manager vs SymphonyAI IT Service Management comparison

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Executive Summary

We performed a comparison between Cisco Data Center Network Manager and SymphonyAI IT Service Management based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We can manage the entire system across the network and troubleshoot the pain points."

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"You can integrate all the networks into the software.""The most valuable feature is the connectivity monitoring.""I like running the scripts. With the help of a Python script, we deployed within the configuration and built up the code.""The most valuable features of Cisco Data Center Network Manager are consistency and the core server. The teams have had a good experience.""We use the product to manage access points.""Fabric suite automation is a great feature.""After installation, you almost forget that it is working.""VCNM provides a unique capability of managing the admin VDCs of Nexus boxes."

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"The product has the best features for ITSM.""SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster.""The most valuable feature is remote access. People are working from home, and we can take remote access through it.""It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

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Cons
"The Wi-Fi side needs improvement."

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"One of the biggest challenges is that we aren't always able to push the configuration onto the target device. Whenever this happens, we have to do a factory reset, put on the script, and then reconfigure it again. In the next release, I would like to have a troubleshooting feature.""Automation for the RMA process can be added.""The delivery Cisco Data Center Network Manager could improve if it was easier. Additionally, some feature improvement is needed.""The visibility of applications is not great.""Could integrate better with VMware products.""It would be nice to have the ability to more easily collect information from other software when doing some types of analysis.""The solution needs to improve reports.""It is not very easy to monitor or to browse."

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"Integration was a major limitation with SummitAI.""I would like them to add software inventory in the next release. We don't have that right now.""SummitAI IT Management Suite's project management and operational management features could be improved.""There could be flexibility in terms of customization."

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Pricing and Cost Advice
Information Not Available
  • "The solution is very expensive."
  • "The product is licensed with contracts that work on a yearly basis rather than a monthly model."
  • "On average, Data Center Network Manager's pricing isn't too costly unless you choose a premier license."
  • "When we purchase a Nexus box, the MDS CM license comes with it."
  • "The price of Cisco Data Center Network Manager is expensive compared to other vendors on the market."
  • "I would say that the pricing offers great value for the money."
  • "We usually opt for a yearly plan, commonly for three or five years upfront. Some customers may not utilize all the features included in the product, and this can lead to them paying for functionalities they don't need."
  • More Cisco Data Center Network Manager Pricing and Cost Advice →

  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."
  • More SymphonyAI IT Service Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We can manage the entire system across the network and troubleshoot the pain points.
    Top Answer:The product is not expensive. I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
    Top Answer:The Wi-Fi side needs improvement. In most warehouse environments, there are shortfalls in such conditions. We often face… more »
    Top Answer:The tool's most valuable feature is the consolidated dashboard, providing insights into parameters and overall usage of… more »
    Top Answer:We usually opt for a yearly plan, commonly for three or five years upfront. Some customers may not utilize all the… more »
    Top Answer:The tool's pricing strategy could be improved to compete more effectively in the market, especially against competitors… more »
    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool… more »
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is… more »
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better… more »
    Comparisons
    Also Known As
    Data Center Network Manager
    Summus IT Management Suite
    Learn More
    Overview

    Juniper Mist Premium Analytics is a comprehensive network analytics solution that provides organizations with valuable insights into their network performance and user experience. The primary use case of this product is to enable IT teams to proactively monitor, troubleshoot, and optimize their network infrastructure.

    The most valuable functionality of Juniper Mist Premium Analytics is its AI-driven insights and recommendations. Leveraging machine learning algorithms, it analyzes vast amounts of network data to identify anomalies, predict potential issues, and suggest remediation actions. This proactive approach helps organizations minimize network downtime, improve user experience, and optimize network performance.

    By providing real-time visibility into network performance, Juniper Mist Premium Analytics helps organizations quickly identify and resolve network issues. It offers detailed analytics on network traffic, application performance, and user behavior, allowing IT teams to pinpoint the root cause of problems and take immediate action. This not only reduces troubleshooting time but also enhances overall network reliability.

    Furthermore, Juniper Mist Premium Analytics enables organizations to optimize their network infrastructure. It provides insights into network capacity utilization, application usage patterns, and user behavior, allowing IT teams to make informed decisions about network design, resource allocation, and capacity planning. This helps organizations to ensure that their network is efficiently utilized and can support the growing demands of their users.

    Cisco Data Center Network Manager (DCNM) is designed to help you efficiently implement, visualize, and manage Cisco Unified Fabric. It includes a comprehensive feature set, along with a customizable dashboard that provides enhanced visibility and automated fabric provisioning of dynamic data centers.

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    Sample Customers
    Information Not Available
    Banco de Guayaquil, Cox Communications, Kuwait Petroleum Italia, Roper St. Francis, University of British Columbia
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm12%
    Manufacturing Company9%
    Government8%
    REVIEWERS
    Comms Service Provider27%
    Computer Software Company18%
    Pharma/Biotech Company9%
    Insurance Company9%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Financial Services Firm11%
    Government10%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm14%
    Construction Company8%
    Retailer8%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise63%
    REVIEWERS
    Small Business32%
    Midsize Enterprise20%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise14%
    Large Enterprise67%
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise23%
    Large Enterprise61%
    Buyer's Guide
    Network Monitoring Software
    March 2024
    Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Cisco Data Center Network Manager is ranked 27th in Network Monitoring Software with 19 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Cisco Data Center Network Manager is rated 7.8, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Cisco Data Center Network Manager writes "Provides insight into the network's health data and has an excellent support team". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Cisco Data Center Network Manager is most compared with Marvis Virtual Network Assistant, Zabbix and PRTG Network Monitor, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.

    We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.