We performed a comparison between Cisco Data Center Network Manager and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"You can integrate all the networks into the software."
"The most valuable feature is the connectivity monitoring."
"I like running the scripts. With the help of a Python script, we deployed within the configuration and built up the code."
"The most valuable features of Cisco Data Center Network Manager are consistency and the core server. The teams have had a good experience."
"We use the product to manage access points."
"Fabric suite automation is a great feature."
"After installation, you almost forget that it is working."
"VCNM provides a unique capability of managing the admin VDCs of Nexus boxes."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The Wi-Fi side needs improvement."
"One of the biggest challenges is that we aren't always able to push the configuration onto the target device. Whenever this happens, we have to do a factory reset, put on the script, and then reconfigure it again. In the next release, I would like to have a troubleshooting feature."
"Automation for the RMA process can be added."
"The delivery Cisco Data Center Network Manager could improve if it was easier. Additionally, some feature improvement is needed."
"The visibility of applications is not great."
"Could integrate better with VMware products."
"It would be nice to have the ability to more easily collect information from other software when doing some types of analysis."
"The solution needs to improve reports."
"It is not very easy to monitor or to browse."
"Integration was a major limitation with SummitAI."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
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Cisco Data Center Network Manager is ranked 27th in Network Monitoring Software with 19 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Cisco Data Center Network Manager is rated 7.8, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Cisco Data Center Network Manager writes "Provides insight into the network's health data and has an excellent support team". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Cisco Data Center Network Manager is most compared with Marvis Virtual Network Assistant, Zabbix and PRTG Network Monitor, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.
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